Client Success Director

🕒 June 11

🌲 North Carolina, Ohio, +2 more states – Remote

🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote

💵 $165k - $225k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TELUS Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.

📋 Description

• Map Microsoft's organization to identify untapped business units, emerging AI initiatives, and new buyer targets across Azure AI Services, Microsoft Copilot, Microsoft Research AI, and adjacent teams • Develop targeted outreach and pipeline strategies to penetrate new Microsoft buying centers • Design and pitch customized solution concepts and prototype projects for new target buyers • Convert exploratory conversations into scoped pilots and prototype engagements • Build and maintain a pipeline of new-logo opportunities with stage progression and close plans • Own the Microsoft account commercially, driving retention, expansion, and net-new workstream growth • Build relationships with AI, data science, product, and operations leaders • Lead strategic planning sessions and executive conversations aligned with Microsoft's AI roadmap • Manage renewals, expansions, and statement-of-work negotiations • Act as Microsoft's internal advocate, informing delivery execution, tooling priorities, and research investments • Develop expertise across Data for Generative AI, Data Collection, Data Annotation, Data Validation, and Off-the-Shelf Datasets • Lead custom solution and prototype proposals with Solutions Architecture • Engage buyers consultatively and provide insight into data challenges • Monitor AI training-data trends, quality frameworks, labeling methodologies, and responsible-AI regulations • Maintain Salesforce pipeline hygiene, forecast accuracy, and account-health reporting • Collaborate with Delivery, Solutions Architecture, Finance, and Legal on technically sound, commercially executable proposals

🎯 Requirements

• 7+ years of enterprise sales or strategic account management experience • Demonstrated success in new business development and white-space conversion within large, matrixed technology companies • Experience selling to or within Microsoft strongly preferred • 3+ years of experience in Data Collection, Annotation, Validation, or adjacent AI/ML data services • Ability to develop and pitch custom solutions and prototype concepts • Deep familiarity with data workflows and quality frameworks across text, image, video, audio, and sensor modalities • Strong understanding of training data for AI model development and evaluation • Ability to discuss generative AI, agentic AI pipelines, and responsible AI principles with technical and business audiences • Exceptional executive presence and communication skills at Director and VP level • Proficiency with Salesforce and enterprise sales methodologies • Hunter-and-farmer commercial mindset with consultative solution-design capability

🏖️ Benefits

• Bonus opportunity • Remote work within the US • Opportunity to work with a global team • Equal opportunity and inclusive workplace • Voluntary demographic survey participation • Recruiting privacy and personal-data processing transparency