Principal Consultant – Financial Services Cloud

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TELUS Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

B2B • Artificial Intelligence • SaaS

TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.

📋 Description

• Lead end-to-end solution architecture for Financial Services Cloud implementations and digital transformation initiatives. • Serve as a strategic advisor to client stakeholders, including executive leadership, business sponsors, operations leaders, and technology teams. • Facilitate discovery workshops to understand business objectives, customer journeys, operational challenges, compliance requirements, and future-state needs. • Develop scalable solution designs, architecture diagrams, data models, and implementation roadmaps aligned with Salesforce and industry best practices. • Architect Financial Services Cloud solutions supporting client onboarding, household management, financial accounts, referrals, relationship management, service operations, sales processes, and client engagement strategies. • Define enterprise data architecture, governance frameworks, security models, compliance controls, and integration strategies across Salesforce and external platforms. • Design solutions that align with regulatory and compliance requirements including privacy, security, audit-ability, and data retention standards. • Lead data migration strategy and planning efforts, ensuring successful transition from legacy CRM, banking, insurance, wealth management, or servicing platforms. • Provide architectural oversight throughout the project lifecycle, including design reviews, configuration guidance, testing strategy, deployment planning, and post-production optimization. • Collaborate with technical architects, developers, business analysts, and project managers to ensure solution alignment and delivery excellence. • Drive adoption of Salesforce platform capabilities including Financial Services Cloud, Flow, OmniStudio, Experience Cloud, Data Cloud, Agentforce, and related Salesforce technologies. • Support pre-sales activities including solution estimation, proposal development, architecture reviews, executive presentations, and pursuit strategy. • Mentor consultants and solution engineers while promoting architectural standards, delivery methodologies, and best practices across the Salesforce Practice.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, Finance, or related field. • 7+ years of Salesforce platform experience. • 3+ years serving as a Solution Architect, Technical Architect, Lead Consultant, or equivalent leadership role. • Deep expertise in Financial Services Cloud and financial services business processes. • Strong understanding of Financial Services Cloud data architecture, including households, relationships, financial accounts, referrals, goals, interactions, and customer lifecycle management. • Experience designing enterprise-scale Salesforce solutions involving multiple clouds, integrations, and complex data migrations. • Experience working with banking, insurance, lending, wealth management, capital markets, or other financial services organizations. • Strong understanding of security, compliance, governance, and regulatory considerations within financial services environments. • Proven experience developing enterprise data models, security architectures, and integration frameworks. • Strong understanding of Salesforce platform capabilities including Financial Services Cloud, Flow, OmniStudio, Experience Cloud, and Data Cloud. • Exceptional communication, presentation, stakeholder management, and consulting skills. • Ability to translate complex business requirements into scalable technical solutions and strategic roadmaps.

🏖️ Benefits

• At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.