Operations Support Manager – Customer Support Representative

Job not on LinkedIn

🕒 July 30

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

🏥 Healthcare

🛡️ Insurance

📡 Telecommunications

💰 $500M Post-IPO Debt on 2023-03

Healthcare • Insurance • Telecommunications

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Improve the mobile and online customer experience • Provide excellent service to increase customer satisfaction and retention • Foster and grow customer relationships • Partner with interdependent account teams as needed • Champion TELUS Agriculture and Consumer Goods within customer organizations while advocating for customers internally • Maintain first-line support for TELUS Agronomy and other online platforms • Provide timely, knowledgeable, and friendly phone, email, and chat support during and outside business hours when necessary • Track all customer communications and interactions in the company CRM • Follow onboarding processes for online and mobile customer accounts and maintain account structures • Conduct webinars, track attendance and content quality, and provide updates on newly released features • Assist with third-party data migrations as needed • Collaborate with the Enterprise Account Manager on enhancement requests, account modifications, and user feedback • Anticipate, identify, and resolve customer concerns promptly and effectively • Execute strategies that improve adoption and increase client usage of Agrian software • Provide support for key customers outside documented business hours when necessary • See tasks through to completion despite obstacles • Develop knowledge of Agrian products, pricing strategies, and internal tools for account setup, modification, and troubleshooting • Communicate accurate and timely client issue information to the Client Success team

🎯 Requirements

• Post-secondary education (Bachelor’s Degree preferred) in a related field such as Agricultural Business, Plant Science, Agronomy, Farm Management, or Precision Agriculture • Minimum of 1-3 years account management experience in an agricultural-related field using a web-based or mobile platform • Knowledge of farming practices and equipment • General knowledge of soil fertility, fertilizer recommendations, site-specific agronomy, and GIS systems/GPS technologies • Moderate understanding of precision agriculture hardware and software • Excellent knowledge of farming practices and agricultural equipment and electronics • Aptitude for assisting and training customers with technology • Excellent planning, time management, communication, presentation, and organizational skills • Ability to handle multiple projects simultaneously while maintaining detailed and methodical procedures • Ability to build constructive relationships with peers and customers • High personal integrity, confidentiality, and accountability • Ability to adapt personal style, work methods, and capabilities to Customer Success goals • Eagerness to learn and undertake additional responsibilities in a fast-paced environment

🏖️ Benefits

• High-performance culture described as personally fulfilling, professionally challenging, and financially rewarding • Inclusive culture embracing diversity • Accommodation for applicants with disabilities during the recruitment process, as required