Customer Service Specialist

🕒 March 27

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Tendencys Innovations

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

📦 Logistics

🚗 Transport

🛍️ eCommerce

Logistics • Transport • eCommerce

Tendencys Innovations is a logistics and ecommerce technology company offering end-to-end solutions for online retailers and 3PLs. They provide omnichannel order and inventory management, cloud-based WMS, fulfillment, packaging and shipping services across multiple countries, integrations with 100+ carriers, APIs for ecommerce automation, and payment processing tools. Their services include receiving and storing inventory, order processing within 24 hours, multi-warehouse management, personalized tracking pages, and packaging supplies.

📋 Description

• You will respond to incoming customer messages via chat, phone calls, email and WhatsApp in a professional and courteous manner. • You will provide satisfactory solutions to customer inquiries, concerns, or issues. • You will create and follow up on tickets to ensure proper handling of customer requests. • You will escalate requests with courier partners to address customer requirements. • You will keep customer follow-up records up to date, including customer contact information, pickup tracking and open tickets. • You must have a thorough understanding of the customer’s current situation, primary couriers, rates, tickets and integrations they have used in order to provide service or resolve their issue. • You will develop strategies and solutions to address problems and incidents presented. • You will maintain regular communication with the Marketing, IT, Sales and Accounting departments to ensure clear communication and resolution of customer issues.

🎯 Requirements

• Technical/technologist degree and/or professional degree in administration, logistics, customer service or related fields. • Experience in customer support via chat, phone and ticket management. • Strong communication skills, active listening and problem-solving abilities. • Good spelling, grammar, writing and syntax. • Proficiency in Microsoft Office.

🏖️ Benefits

• Base salary + performance-based bonuses • Paid training • Opportunities for development, growth and a career path.

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume