Customer Service Specialist

🕒 March 27

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Tendencys Innovations

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

Tendencys Innovations is a company in the logistics and transportation industry that specializes in providing comprehensive ecommerce solutions. They manage products, inventory, and shipping operations for over 20,000 companies across more than 10 countries. Offering services such as order processing, packaging customization, cloud-based warehouse management, and payment processing, Tendencys Innovations is dedicated to enhancing the logistics experience for ecommerce businesses and their customers.

📋 Description

• You will respond to incoming customer messages via chat, phone calls, email and WhatsApp in a professional and courteous manner. • You will provide satisfactory solutions to customer inquiries, concerns, or issues. • You will create and follow up on tickets to ensure proper handling of customer requests. • You will escalate requests with courier partners to address customer requirements. • You will keep customer follow-up records up to date, including customer contact information, pickup tracking and open tickets. • You must have a thorough understanding of the customer’s current situation, primary couriers, rates, tickets and integrations they have used in order to provide service or resolve their issue. • You will develop strategies and solutions to address problems and incidents presented. • You will maintain regular communication with the Marketing, IT, Sales and Accounting departments to ensure clear communication and resolution of customer issues.

🎯 Requirements

• Technical/technologist degree and/or professional degree in administration, logistics, customer service or related fields. • Experience in customer support via chat, phone and ticket management. • Strong communication skills, active listening and problem-solving abilities. • Good spelling, grammar, writing and syntax. • Proficiency in Microsoft Office.

🏖️ Benefits

• Base salary + performance-based bonuses • Paid training • Opportunities for development, growth and a career path.

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume