Contract Manager – Renewals

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Tenna

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏗️ Construction

☁️ SaaS

🔧 Hardware

Construction • SaaS • Hardware

Tenna is an equipment management software and hardware provider purpose-built for construction contractors. It centralizes mixed fleets — heavy equipment, vehicles, tools, attachments, and rentals — into a single platform that combines GPS telematics, BLE, QR and CANbus trackers, AI dash cameras, and mobile apps. Tenna offers asset tracking & management, utilization analytics, preventive maintenance and work orders, parts and mechanic time tracking, scheduling/dispatch, safety and compliance (DVIR/ELD/IFTA), integrations with accounting/ERP and construction software, and telematics-powered asset financials for job costing and internal billing. The solution is marketed to contractors to reduce loss, improve utilization, extend asset life, and increase safety and compliance.

📋 Description

• Own and manage the full lifecycle of customer contract renewals, from early planning through contract execution • Execute a structured 180, 90, and 30-day renewal cadence to ensure proactive engagement and on-time renewals • Manage a high-volume renewal pipeline, driving predictability and consistency in execution • Partner with CAMs during key renewal touchpoints to confirm customer intent, align on scope and pricing, and mitigate churn risk • Establish and maintain risk grading to proactively identify and address at-risk accounts • Develop and execute commercial strategies for renewals, including pricing, term optimization, and contract structuring • Identify and drive expansion opportunities by packaging additional products and services into renewal motions • Act as the central point of contact for renewal coordination across Sales, Customer Success, Support, Finance, and Legal • Ensure renewal contracts are accurate, compliant, and aligned with company standards and pricing models • Uphold pricing integrity and address discrepancies or non-standard terms when necessary • Maintain accurate renewal forecasting and reporting to improve visibility and confidence for leadership • Ensure all non-renewals are documented with clear reasons and insights to support churn analysis and continuous improvement • Analyze renewal trends to identify opportunities for process improvement and revenue optimization • Build and refine scalable renewal processes, playbooks, and tools for the team and department

🎯 Requirements

• 4+ years of experience in renewals, contracts, account management, customer success, or revenue operations in a SaaS or technology environment • Proven experience managing contract renewals, negotiations, and pricing strategies • Strong understanding of recurring revenue models (ARR/ACV), GRR, and NDR drivers • Experience working closely with contracting, legal, or finance functions is strongly preferred • Experience managing or forecasting pipeline and revenue with high accuracy • Demonstrated ability to identify risk early and drive proactive mitigation strategies • Experience in construction technology or working with construction industry customers is strongly preferred • Strong cross-functional collaboration skills across Sales, Customer Success, Finance, and Legal • Excellent communication and negotiation skills, with the ability to influence stakeholders at multiple levels • Highly organized and detail-oriented, with the ability to manage high volume and complexity simultaneously • Experience using CRM systems (Salesforce preferred) and contract management tools • Bachelor’s degree in Business, Finance, or related field is required

🏖️ Benefits

• Full-time opportunity. • Location: Remote – nationwide. • Travel to customer locations is required, up to 15%. • Competitive compensation packages offered. • Opportunities for growth and personal development within a highly dynamic team. • Robust, low-cost benefit packages offered. • Benefit coverage begins the first date of employment. • Paid Time Off and Volunteer Time Off offered. • Dependent Care offered. • 401k match. • Employee referral bonuses.