Customer Support Representative

🔥 1 minute ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Texas Sports Academy

WebsiteLinkedInAll Job Openings

2 - 10 employees

📚 Education

⚽ Sports

Education • Sports

Texas Sports Academy is a private, Texas-based elite sports academy and accelerated school for student-athletes that combines AI-powered, mastery-based academic instruction with professional-level athletic training and life-skills development. Students complete core academics in a focused two-hour morning block using personalized, AI-driven learning, then spend afternoons (noon–4pm) training with former professional athletes and coaches while receiving instruction in leadership, financial literacy, NIL prep, and content creation. The organization operates multiple Texas locations (Carrollton, Houston, Plano), emphasizes faster academic mastery and athletic development for grades ~3–11, and positions itself as an alternative to traditional full-day schooling for serious student-athletes.

📋 Description

• Help Parents Over Video: Meet families on Google Meet, listen to the problem, and walk them through a fix in plain language they can follow. • Solve Technical Issues: Troubleshoot common platform and login problems, explain what went wrong, and get the parent back on track quickly. • Support Prospective Families: Answer questions from parents who are considering the program, including questions about how it works and what our campuses offer. • Help With Facility Questions: Point parents to the right information about our campuses and facilities and follow up when you need to find an answer. • Cover Your Shift Reliably: Show up for your scheduled hours and be ready to take calls. We provide round-the-clock support, so coverage depends on people being there when they say they will. • Keep Clear Records: Note what each parent needed and how you resolved it so the next person has the full picture.

🎯 Requirements

• Fluent, Native English Speaker: You're a native English speaker and fully fluent. Parents should understand you easily on a video call, and you should understand them. • Genuinely Tech Savvy: You're comfortable with software, browsers, logins, and common tech problems. When something breaks, you can figure it out and explain the fix to someone who isn't technical. • Patient On Calls: You stay calm with frustrated or confused parents and keep the conversation moving toward a solution. • A Solid Internet Connection: You have reliable, high-speed internet that can handle video calls without dropping or lagging. This is a hard requirement for the role. • Location: Remote (U.S.). U.S. work authorization required. • Bonus Points • Customer Support Background: You've worked in a support, help desk, or call center role and know how to handle a queue. • Comfortable On Camera: You're at ease talking to people over video and come across as warm and professional. • Bilingual: You speak Spanish or another language in addition to English. Not required, but a real plus given the families we serve. • Flexible Schedule: You can take overnight or weekend shifts, which helps us keep full coverage.