Customer Care Specialist

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🔥 15 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $55k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Noctrix Health, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

🔧 Hardware

🔥 Funding within the last year

💰 $33.5M Venture Round - Noctrix Health on 2025-08

Healthcare • Hardware

Noctrix Health, Inc. is developing the next generation of clinically validated wearable therapeutics to manage chronic neurological disorders, focused initially on Restless Legs Syndrome (RLS). Their prescription-grade wearable therapy, marketed as Nidra (Tonic Motor Activation, TOMAC), has earned FDA Breakthrough Device designation (June 2020), a De Novo decision (April 2023), and had a pivotal RESTFUL trial published in SLEEP (July 2023). The company began commercial shipments in mid‑2023 and achieved dedicated CMS HCPCS reimbursement codes and payments for Nidra and supplies in October 2024. Noctrix combines medical-device expertise with neuroscientists and consumer-electronics engineers to deliver clinically validated, patient-facing wearable medical devices.

📋 Description

• Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and pro-active and reactive therapy support. • Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of our product. • Provide on-demand technical support as needed via patient preferred platforms. • Capture therapy support needs and provide valuable feedback to the product management and development teams. • Collaborate with clinicians and functional organizations to recommend content for training courses and materials. • Maintain existing relationships with patients and clinical and business partners.

🎯 Requirements

• High School diploma required. • Associate or bachelor’s degree in biology or health related field encouraged and preferred for many promotional opportunities. • Exceptional positive attitude, consistently demonstrating a willingness to go above and beyond in helping individuals navigate their challenges, providing empathetic support and solutions with patience and understanding. • Proven customer service excellence with a strong ability to empathize and effectively communicate complex technical solutions to non-technical users, ensuring a positive and supportive experience for patients seeking therapy or technical assistance. • Excellent verbal and written communication skills and outstanding ability to communicate and collaborate effectively. • Ability to understand, convey, coach, and teach others the clinical aspects and technical use of the product. • Ability to diagnose complex customer issues cross-functionally with minimal guidance using new technologies. • Strong problem-solving and troubleshooting skills. • Strong sense of ownership and accountability. • Ability to multitask and handle multiple priorities in a complex, challenging environment. • Previous experience in the sleep or neuromodulation industries considered a plus. • Experience with Salesforce considered a plus.