Bilingual Patient Advocate, Spanish, English

🔥 20 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

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Texas Health Action

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51 - 200 employees

Texas Health Action (THA) is a community informed 501(c)(3) non–profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment with an expertise in serving LGBTQIA+ people and people impacted by HIV. Since 2015, Texas Health Action has provided health services without stigma or judgment and has empowered the community through outreach and education. For more information about Texas Health Action and its programs, please visit www.TexasHealthAction.org.

📋 Description

• Supports status-neutral engagement activities that involve access to HIV biomedical interventions for prevention and care services; • Provides direct care to individuals wishing to engage in services including, but not limited to conducting intake and assessments for HIV care, PrEP/PEP and/or gender-affirming care, delivering brief individual and group interventions sessions, providing sexual health education and counseling, assisting patients with navigating insurance/benefits , participating in community engagement and outreach, and scheduling appointments; • Identifies and addresses a patient’s psychosocial barriers to accessing care and facilitates linkage to supportive services and relevant programs; • Monitors issues affecting patient access, adherence, and/or retention in care. Maintains up-to-date knowledge of internal and external resources to ensure the continuum of care obtained and works to remove any barriers to services; • Collects and analyzes data to identify program progress, and effectively manages operations by utilizing quality improvement tools; • Acts as a liaison between local agencies with the functions and operations of the program; • Interprets program guidelines, policies, and procedures for operations; • Participates in quality improvement efforts by assisting in making required adjustments and promoting program innovation. Helps to establish and implement goals, objectives, policies, procedures, and systems for the clinic; • Maintains confidentiality and HIPAA compliance according to the clinic’s policies and procedures ; and • Performs related duties and fulfills responsibilities as required.

🎯 Requirements

• Education and/or Licensure – Bachelor’s degree in a social science or public health discipline. Two-year degree with licensure and/or four years of relevant work experience will be considered in lieu of a Bachelor’s degree. Basic Life Support (BLS) certification required or must be obtained no later than two days after hire date. • Experience – 1+ year(s) of direct experience with HIV counseling and testing and/or case management. Knowledge of insurance navigation and appointment scheduling. 2+ years of experience in working with diverse populations, including LGBTQIA+ and communities of color, within a human service field, such as social work, psychology, counseling and/or public health required. (4+ years of part-time work/volunteer experience may be considered in lieu of 2+ years of experience). Ability to perform phlebotomy, or a willingness to be trained in phlebotomy. Experience in healthcare is preferred but not required. Experience with LGBTQIA+ and/or other marginalized communities a strong plus. Demonstrated experience taking initiative and exercising independent judgment, decision-making, and problem-solving expertise. • Additional Requirements – Bilingual (English/Spanish) Required. Familiarity and experience using a trauma-informed approach to working with individuals. Experience and comfort in issues related to substance use, harm reduction, homelessness, mental health, and LGBTQIA+ communities.

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (403b) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Holidays) • Disability (Short Term & Long Term) • Training & Development • Parental Leave • Longevity Pay