Staff Product Manager – Customer Experience

Job not on LinkedIn

🔥 1 hour ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $151k - $234.1k / year

⏰ Full Time

🔴 Lead

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Triumph Financial, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💳 Fintech

🚗 Transport

🏦 Banking

Fintech • Transport • Banking

Triumph Financial, Inc. is a financial technology company that specializes in payments, factoring, and banking services, particularly for the trucking and transportation industry. The company operates under several brands, including TriumphPay, Triumph, and TBK Bank. TriumphPay is a dedicated payments network for freight brokers, factors, shippers, and carriers in North America. Triumph offers cash flow management services, such as factoring, fuel programs, insurance, and equipment finance. TBK Bank provides a wide array of consumer, business, and commercial banking solutions. Triumph Financial focuses on reducing friction in cash flow management and increasing the speed of payments by leveraging technology and innovation. They also engage in various philanthropic efforts and have a strong commitment to their team members, clients, and communities.

📋 Description

• Lead and communicate the product vision and strategy in alignment with company objectives • Manage the full product lifecycle from discovery to launch and iteration • Collaborate closely with software engineers, designers, data, customer experience, and marketing teams to deliver high-quality products on time • Analyze market trends, customer feedback, and product performance to guide decision-making • Apply AI where it matters, where intelligence creates improvements in your product area, and drive those bets from initial ideation through enablement • Represent the voice and experiences of the customer(s) • Prioritize product features and enhancements based on business impact and customer value • Mentor and inspire the product team, sharing best practices and helping elevate the team's capabilities • Influence key stakeholders, including executives, to align and drive support for product initiatives • Identify new product opportunities and stay ahead of emerging technologies • Work in an environment involving moderate noise, computers, phones, and printers • Perform work requiring standing, sitting, talking, hearing, computer keyboard and telephone use, and light to moderate lifting

🎯 Requirements

• 7+ years in product management • At least 2 years in a senior, staff, lead, or principal-level role • Proven track record of launching successful products in B2B/B2C environments • Comfortable working with cross-functional teams, including engineers, designers, and marketers • Strong understanding of technical concepts and agile development processes • Able to mentor, lead teams, and influence stakeholders across all levels • Strong communication, strategic thinking, data-driven decision-making, and problem-solving abilities • Familiarity with Project Management Tools (Jira, Asana, ClickUp), Spreadsheets (Google Sheets, MS Excel), Design (Figma, etc), and other product management tools • Bachelor’s degree in Computer Science, Engineering, Business, or a related field • Ability to work in a confined area • Ability to sit at a computer terminal for an extended period of time • Regular, predictable attendance is required

🏖️ Benefits

• Medical • Dental • Vision • Paid Time Off • 401k • Much more