Trust and Safety Analyst – Contract

🔥 13 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $30 - $40 / hour

⏳ Contract/Temporary

🟢 Junior

🎲 Risk

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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thatgamecompany

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

🎮 Gaming

📱 Media

Gaming • Media

thatgamecompany is a developer and publisher of video games known for creating unique, artistic, and emotionally engaging games. The company has released several popular titles, including 'Sky: Children of the Light', which has won numerous awards, including at Gamescom, and set a Guinness World Record. thatgamecompany is recognized for its emphasis on creating games that offer serene and meaningful experiences, with a focus on cooperative, multiplayer gameplay. The company continues to evolve and connect with its community through various platforms, offering a blend of breathtaking visuals and immersive storytelling.

📋 Description

• Conduct manual safety case investigations and apply appropriate enforcement actions in line with established studio policy • Review player reports, accounts, or detected violations involving harassment, discrimination, griefing, cheating, toxicity, and other inappropriate behaviors, including explicit content • Document case details accurately to support safety investigations and internal reporting requirements • Compile and submit reports of illegal harms to NCMEC and law enforcement • Respond directly to players appealing bans, sanctions, and other moderating actions • Help maintain a safe and welcoming environment for players by enforcing safety policies and workflows

🎯 Requirements

• 1-2+ years of professional experience in Trust & Safety, content moderation, customer support, or similar role, with exposure to handling disputes and/or policy violations • Significant understanding of sensitive player issues, digital privacy rights, and online safety practices • Ability to engage with players empathetically and facilitate constructive dialogue around sensitive topics, while upholding safety guidelines • Experience with case documentation that involves sensitive issues, such as child safety, or incident and case handling procedures • Strong analytical, written, and verbal communication skills • Excellent attention to detail and problem-solving skills • Applicants must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable • SaaS Customer or Player Support experience (nice to have) • Trust and Safety Moderation Experience (nice to have) • Familiarity with Helpshift and/or Jira (nice to have) • Actively play Sky: Children of the Light (nice to have) • Ability to work core meeting hours of 10 am to 5 pm Pacific time • Must be at least 18 years old

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