Critical Incident Analyst

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The Amatriot Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🎯 Recruiter

🏛️ Government

🔒 Cybersecurity

Recruitment • Government • Cybersecurity

The Amatriot Group is a talent solutions firm that provides technology and staffing services to federal and commercial clients, with a strong focus on intelligence, defense, and national security missions. Since 2011 it has delivered mission-critical IT support—including IT administration, cloud architecture/DevOps, data analytics and architecture, engineering and technical training, and cybersecurity—rapidly filling workforce gaps in highly secure environments and meeting compliance requirements such as CMMC Level 2. The company emphasizes speed-to-market staffing, veteran and internal workforce programs, and a culture focused on employee development and retention.

📋 Description

• Executes day-to-day operational functions of critical incident management services providing continuous 24x7x365 monitoring, coordination, and incident handling. • Performs real-time monitoring, incident declaration, severity assessment using approved SOPs, incident bridge initiation and management, and stakeholder notification throughout the incident lifecycle. • Coordinates restoration activities across technical teams, vendors, and federal stakeholders while maintaining situational awareness of enterprise conditions. • Responsible for accurate and timely documentation, standardized tracking and reporting in approved systems, execution of escalation procedures, and direct support to root-cause analysis and post-incident reviews. • Enables continuous refinement of incident criteria, identification of recurring and systemic issues, and proactive remediation of major technical deficiencies.

🎯 Requirements

• 4-7 years of relevant experience. • Associates degree in a computer related field.