Account Manager

Job not on LinkedIn

🔥 37 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $64.1k - $106.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Interact with internal operational stakeholders and Sales/Client Success Executives to support client strategy • Coordinate and lead client meetings on a weekly/monthly/quarterly basis • Have in depth knowledge of all account contract terms in assigned portfolio • Use critical thinking skills to proactively manage client issues • Execute on and track utilization strategies as agreed upon by Client Success/Sales and Marketing • Document and triage client-related issues/escalations • Escalate high priority items to direct manager and/or management within other parts of the organization • Track client specific metrics such as member activations, utilization, program savings • Identify opportunities to develop process improvement and subsequent implementation • Complete assigned tasks and projects according to appropriate timelines agreed upon with client and internal stakeholders. This can include assisting the MDLIVE implementation teams with client/group implementations.

🎯 Requirements

• 3+ years Account Management experience, Healthcare experience preferred • BA/BS degree in Health Care, Business, Finance, Marketing or related field • Client/customer service experience • Ability to work with cross-functional teams, possess strong interpersonal skills and influencing ability that can win the confidence of individuals at all levels • Ability to communicate effectively and follow written and verbal instructions • Individual should possess strong analytical and process management skills and have a broad understanding of business strategy and operations • Must be able to handle multiple tasks and work in a fast-paced environment • High level of accuracy and attention to detail • Ability to adapt to changing procedures, policies, and work environment • Strong critical thinking skills • Must be able to demonstrate integrity and a commitment to values

🏖️ Benefits

• medical • vision • dental • well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • a minimum of 18 days of paid time off per year • paid holidays • leaves of absence