Clinical Program Advisor – Clinical Operations

🕒 Yesterday

🇺🇸 United States – Remote

💵 $95.5k - $159.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏥 Clinical Operations

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Logo of The Cigna Group

The Cigna Group

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Provide counsel, advice, thought leadership, and technical expertise on significant Clinical Program Management matters • Coordinate between organizations and represent the company externally • Educate and enable care coordination between stakeholders to optimize healthcare experience and customer satisfaction • Serve as clinical advisor to the sales organization with product and industry knowledge and education • Own client work involving Medicare operational and implementation benefits changes • Understand clients’ existing clinical benefits and business philosophies • Capture and document clinical benefit requirements with business stakeholders • Provide customer service and act as a trusted client advisor • Collaborate with internal partners to vet, understand, and communicate implications of clinical benefit requirements • Provide operational subject matter expertise to Clinical Account Executives, Implementation Managers, Client Benefit Administrators, Clinical Application Teams, and Product Owners • Manage and track requests to ensure timelines are met • Develop a deep understanding of claims adjudication systems and associated clinical applications • Lead development, preparation, and presentation of project plans, including execution and delivery for assigned clients • Participate in and contribute to formal and informal training and professional development activities

🎯 Requirements

• Current U.S. Pharmacist License • Pharm.D. • Minimum of 3 years licensure experience preferred in managed care or with previous PBM experience • Knowledge of PBM industry, managed care, or value-based healthcare industry is desirable • Strong understanding of Microsoft Excel and Access • Ability to manage multiple tasks, prioritize, and resolve complex issues • Strong project management skills • Ability to learn internal reporting and analytic tools • Ability to manage timelines and meet tight client deadlines • Advanced problem-solving skills • Ability to work collaboratively with other departments • Ability to work under pressure and perform continual follow-up • Home internet connection through cable broadband or fiber optic service with minimum speeds of 10Mbps download/5Mbps upload when working from home

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Cable broadband or fiber optic internet service with minimum speeds of 10Mbps download/5Mbps upload for home workers

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