Customer Service Representative

🔥 0 minutes ago

🌵 Arizona, Oregon, +3 more states – Remote

🌵 Arizona – Remote 🌲 Oregon – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Answer inbound phone calls in a high-volume contact center • Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution • Follow structured workflows and maintain continuous call-taking until designated breaks • De-escalate concerns and provide empathetic solutions within standard operating procedures • Maintain patient confidentiality and comply with healthcare regulations • Meet monthly performance metrics • Participate in ongoing training and feedback • Attend and participate in the paid 9-week virtual training program, including live call-taking and assessments • Represent Accredo Specialty Pharmacy professionally while supporting patients' access to medications

🎯 Requirements

• Must live in Arizona, Indiana, Georgia, Pennsylvania, Texas, Virginia, or Oregon • High School Diploma or equivalent required • No experience required; 1+ years of healthcare customer service experience preferred • Ability to excel in a high-volume call center environment • Flexibility with changing call types, processes, and procedures • Strong real-time problem-solving and analytical skills • Strong written and verbal communication skills • Excellent organization and time-management abilities • Customer-oriented and adaptable to various patient perspectives • Proficient in Microsoft Office Suite and navigating multiple systems simultaneously • Must be available during Contact Center hours: Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am to 5:00 pm EST • Reliable internet connectivity through cable broadband or fiber optic service, with at least 10Mbps download/5Mbps upload • Dedicated, distraction-free workspace required • Must attend 100% of training and work the assigned schedule during the first 90 days of employment • Ability to sit for extended periods and work at a computer throughout the shift

🏖️ Benefits

• Paid 9-week virtual training program • Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Supportive virtual team environment • Ongoing development