Customer Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Answer inbound calls from Medicare and Medicaid members, providers, and pharmacies about Pharmacy Benefit Management benefits and mail-order pharmacies • Handle an average of 50–70 calls daily • Take back-to-back calls while toggling through several applications on multiple screens • Document each Medicare customer's expression of dissatisfaction, issues, and resolution to meet regulatory requirements • Use active listening to address concerns about medication coverage or costs • Offer options for a starting coverage review to meet regulatory requirements • Meet or exceed call center metrics while providing consistent customer service • Demonstrate understanding of call handling, compliance expectations, and system navigation • Virtually connect with coworkers and customers while working from home • Foster teamwork with cross-functional departments to resolve issues and improve customer experience

🎯 Requirements

• High School diploma or equivalent • 1 year of customer service experience is required • Dedicated workspace with no distractions • Intermediate proficiency in Microsoft Outlook • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload • Strong organization skills • Strong written and verbal communication skills • Ability to remain calm and helpful when dealing with difficult callers • Ability to clearly communicate Medicare benefits and find solutions for members aged 65+ • Ability to attend 100% of trainings and the first 90 days of employment

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being programs • Behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Work-from-home lifestyle