Customer Service Representative, Lab

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $17 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Post-IPO Debt on 2019-06

Consulting • Logistics • Healthcare

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Act as a liaison between LabCorp, customers, and patients • Maintain understanding of lab operations across departments • Resolve routine requests using internal systems and procedures • Communicate professionally with internal and external customers • Clarify and confirm customer needs to provide solutions • Meet productivity, quality, and service standards • Identify root causes and help prevent recurring issues • Multi-task effectively • Research and resolve complex inquiries using databases • Review test forms for accuracy and correct discrepancies per standard operating procedures • Support initiatives to improve customer satisfaction and performance • Maintain accurate records and CRM data in compliance with HIPAA • Troubleshoot basic technical issues to minimize disruptions • Provide patient test results and technical information, including specimen requirements and test turnaround times • Investigate complex problems and provide resolutions • Work with physician offices, hospital laboratories, patients, and internal customers to address client needs accurately and efficiently

🎯 Requirements

• High school diploma or GED equivalent • 2 or more years’ experience in a customer service role • 1 or more years’ experience working in a contact center/call center environment • Reliable internet with compatible provider (minimum 50 Mbps download speed) • 1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS) • HIPAA-compliant, distraction-free workspace • Strong computer skills, including multitasking across systems and typing proficiency • Ability to troubleshoot and resolve basic technical issues independently • Strong verbal/written communication with active listening skills • Courteous with a strong customer service focus • Organized with effective time management in a multitasking environment • Self-motivated and able to learn/apply new processes and systems • Strong critical thinking and problem-solving skills • Takes ownership to ensure issue resolution • Team-oriented with ability to collaborate effectively • Flexible and responsive to changing priorities and workloads • Maintains professionalism in all customer interactions

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan