Nurse Case Management Supervisor

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $92.1k - $153.5k / year

⏰ Full Time

🟢 Junior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Lead, coach, and develop direct reports, including case managers, health coaches, and other clinical team members • Manage day-to-day team activities and provide guidance, feedback, conflict resolution, and support for escalated issues • Monitor and evaluate performance against KPIs, quality standards, financial targets, and URAC and NCQA accreditation requirements • Conduct performance discussions and support compensation decisions through performance evaluations • Promote career development through coaching, mentoring, continuing education, and succession planning • Improve service delivery, outcomes, and team effectiveness using available tools and resources • Collaborate with matrix partners to develop work plans, remove barriers, and implement corrective actions • Align team priorities with strategic, corporate, customer, product, and business initiatives • Lead or participate in projects, work groups, national teams, and committees; communicate progress, risks, and barriers to leadership • Serve as a liaison and escalation point between frontline staff, customers, and internal matrix partners • Resolve service delivery concerns and respond to customer requests • Support customer meetings, presentations, visits, and audits • Build and maintain relationships with internal teams and external stakeholders • Maintain clinical knowledge and provide coaching informed by clinical expertise • Partner with quality teams to identify improvement opportunities and implement actions • Support corporate and national quality and certification initiatives, including URAC and NCQA • Communicate changes in customer requirements, protocols, and business processes to staff • Recruit and hire qualified team members • Demonstrate inclusive leadership and cultural sensitivity across diverse teams and customer populations

🎯 Requirements

• Active, unrestricted Registered Nurse (RN) license in a U.S. state or territory • Current proven track record in a supervisor role • Intermediate technical proficiency • Sound judgment • Knowledge of case management and health coaching programs • Excellent written and verbal communication skills • Demonstrated leadership ability and strategic thinking • Working knowledge of quality management principles, standards, and continuous improvement processes • Ability to collaborate across teams and build effective relationships with internal and external stakeholders • 1–2 years of leadership or management experience in clinical operations, care management, or healthcare services (preferred) • Experience with clinical audits, customer presentations, or client visits (preferred) • Experience with staff training, onboarding, professional development, or succession planning (preferred) • Knowledge of benefit plan design, insurance operations, claims processing, or healthcare benefits (preferred) • Proficiency in Microsoft Word, Excel, and PowerPoint • Ability to work from home using cable broadband or fiber optic internet with at least 10 Mbps download/5 Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence