Senior Director, Product Strategy

🕒 July 28

🇺🇸 United States – Remote

💵 $183.5k - $305.8k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Establish and lead enterprise digital strategies focused on OpEx reduction, digital containment, call deflection, channel optimization, conversational AI, and analog-to-digital transformation • Identify high-value opportunities scalable across lines of business and customer journeys • Translate business priorities into strategic roadmaps, investment recommendations, and measurable outcomes • Develop long-term strategies aligned with customer, business, and enterprise objectives • Lead cross-functional prioritization and define business cases, success measures, and value realization frameworks • Guide tradeoff decisions to maximize enterprise impact • Ensure initiatives improve customer experience, operational efficiency, and business performance • Lead strategies leveraging AI, data, automation, and personalization • Accelerate AI-assisted experiences and intelligent channel engagement • Monitor market trends, emerging technologies, and customer expectations • Scale reusable capabilities across customer experiences • Define end-to-end digital and non-digital channel strategies • Improve digital adoption, containment, and customer self-service • Optimize customer journeys and reduce friction • Advise senior leaders across product, engineering, operations, customer engagement, and business organizations • Align stakeholders around enterprise priorities, value measures, and execution plans • Strengthen governance, accountability, and decision-making • Drive collaboration across matrixed teams • Use customer, operational, financial, and behavioral data to inform decisions • Evaluate performance against business outcomes and success measures • Refine prioritization, roadmaps, and strategic investments through insights • Champion measurement, experimentation, and continuous improvement • Lead and develop a high-performing strategy team • Foster innovation, accountability, collaboration, and customer focus • Build strategic capabilities supporting enterprise growth and transformation

🎯 Requirements

• 10+ years leading digital strategy, product strategy, transformation, customer experience, or related enterprise initiatives • Experience building enterprise strategies that drive measurable business outcomes, operational efficiencies, and customer experience improvements • Demonstrated success leading large-scale digital transformation, channel optimization, personalization, and AI-enabled initiatives • Strong understanding of customer journeys, digital engagement, and omnichannel experience strategies • Proven ability to influence senior executives and align stakeholders across complex organizations • Experience partnering across product, engineering, operations, analytics, and business teams • Strong strategic, analytical, and financial acumen with the ability to translate data into actionable recommendations • Healthcare, pharmacy, or payer experience strongly preferred • Experience operating in large, highly matrixed organizations • Home internet through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload if working from home

🏖️ Benefits

• Annual bonus eligibility • Long term incentive plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence