Senior Enrollment/Billing Analyst

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $30 / hour

⏰ Full Time

🟠 Senior

📊 Billing Specialist

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Manage an assigned portfolio of complex client accounts • Perform collections processes and procedures • Research and respond to billing or payment inquiries within established turnaround times; escalate issues as needed • Reconcile accounts receivable with third-party administrators, brokers, and clients • Facilitate conference calls or meetings with internal and external parties • Research member eligibility and rate variances • Analyze client data using reports and other resources • Process group renewals, new business, terms, and revisions • Reconcile accounts periodically • Calculate and create special charge bills • Monitor delinquency reports and communicate with TPA partners • Perform peer audits to ensure quality and mitigate financial risk or exposure • Achieve or exceed daily and quality goals • Track and monitor customers’ financial performance using appropriate tools • Resolve customer disputes and rate issues with matrix partners • Identify and implement process improvements with matrix organizations • Apply accounting concepts • Prepare monthly and ad hoc reports • Provide internal and external customer service • Process, review, and understand inputs from multiple systems • Provide special project support • Perform electronic invoicing • Apply financial payments to accounting systems • Perform filing and general administrative duties • Provide cash-team support, including cash and census application and mailings

🎯 Requirements

• High School Diploma or equivalent experience is required; Bachelor’s degree preferred. • 3+ years work experience in billing, accounting, or collections role • Proficient in 10 keys • Strong knowledge of Excel • Genasys, SAP, PCRS system knowledge preferred, or quick learner of new applications and systems • Knowledge of Microsoft applications • Ability to demonstrate solid problem-solving skills • Ability to manage time and prioritize appropriately • Ability to multitask and shift priorities • Ability to work independently and proactively • Strong verbal/written communication and organizational skills • Demonstrate leadership and motivational skills in a fast-paced environment • Strong interpersonal skills • Home internet connection through cable broadband or fiber optic service with at least 10 Mbps download/5 Mbps upload when working from home

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence