Risk Solutions Commercial Auto Technical Manager

🔥 16 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🎲 Risk

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Hanover Insurance Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1852

🛡️ Insurance

🤝 B2B

👥 B2C

💰 $500M Post-IPO Debt - The Hanover Insurance Group on 2025-08

Insurance • B2B • B2C

The Hanover Insurance Group is a U. S. -based insurance company that provides personal and commercial insurance products and services. Hanover offers individual lines such as home, auto, motorcycle, umbrella, condominium, renters, and specialty coverages (collector cars, watercraft, valuable items), as well as comprehensive business products including business owner’s policies, commercial auto, workers' compensation, management liability, cyber, professional liability, property, surety, and industry-specific coverages for construction, healthcare, life sciences, retail, and more. The company supports customers and agents with claims services, policy management tools, educational resources, risk solutions, and an agent/broker distribution network. Hanover emphasizes customer service, preparedness resources, corporate responsibility, and agent support.

📋 Description

• Support Risk Solutions Field, Technical Services, Corporate Underwriting, Claims, and commercial business partners • Provide technical leadership for commercial auto and fleet-related risk assessment and consultative services • Advance disciplined risk selection, risk improvement, field capability, and survey and report quality • Evaluate commercial auto exposures and controls and provide technical consultation on complex, high-hazard, or emerging fleet risks • Lead and support commercial auto technical skill development through training, coaching, co-travel, account consultation, quality review, case studies, and practical field tools • Partner on strategic projects involving risk selection, service strategy, technical guidance, best practices, data use, and emerging loss trends • Lead or assist with complex or high-risk fleet surveys, customer consultations, and stewardship activities • Develop and maintain commercial auto assessment standards, service practices, recommendation guidance, documentation expectations, and quality controls • Collaborate with underwriting, claims, field operations, agents, customers, and industry leadership on commercial auto risk issues and improvement opportunities • Monitor loss drivers, emerging exposures, regulatory developments, and industry practices; translate findings into guidance, training, tools, and action plans • Provide consultation on driver qualification, MVR standards, onboarding and training, distracted-driving controls, fatigue management, routing, scheduling, vehicle-use policies, and management accountability • Evaluate fleet safety management systems, crash reporting and investigation, preventability, post-crash coaching, trend analysis, corrective action, and program effectiveness • Provide guidance on vehicle selection, inspection, maintenance, defect reporting, load securement, towing, specialized vehicle operations, and commercial motor vehicle requirements • Maintain knowledge of Federal Motor Carrier Safety Regulations, DOT and FMCSA expectations, and applicable state or local requirements • Advance use of telematics, camera systems, driver monitoring, ADAS, GPS, routing tools, and other fleet technologies • Identify field skill gaps, establish development priorities, and strengthen field capability • Develop internal technical resources including training modules, owner manuals, best-practice guidelines, survey aids, recommendation language, and reference materials • Partner on innovative solutions and vendor relationships supporting collision reduction, driver behavior improvement, fleet maintenance, claim defensibility, and operational efficiency • Support and promote Risk Solutions commercial auto services with customers, agents, underwriting partners, and internal stakeholders • Attend conferences, professional development programs, technical seminars, and webinars to maintain expertise

🎯 Requirements

• At least 10 years of Risk Solutions, loss control, fleet safety, transportation safety, or related commercial insurance experience • Significant field-based risk assessment and consultative service experience with a national or regional commercial lines carrier, fleet operator, or comparable organization • Demonstrated expertise in commercial auto exposures and controls, including fleet safety program evaluation, driver qualification, MVR standards, driver training and supervision, loss and root cause analysis, vehicle inspection and maintenance, and management accountability • Working knowledge of DOT and FMCSA requirements and their application to commercial motor vehicle operations • Experience evaluating fleet and loss data and translating findings into risk insights, customer recommendations, underwriting support, field guidance, and action plans • Knowledge of telematics, camera systems, driver monitoring, ADAS, and other vehicle technologies • Professional designation or certification such as CSP, ASP, ARM, CPCU, CDS, TRIP or equivalent transportation/fleet safety credential preferred • Bachelor’s degree or equivalent work experience preferred in occupational safety, risk management, transportation, engineering, business, insurance, or a related field • Ability to work independently with minimal direction • Strong written, verbal, facilitation, presentation, and consultative communication skills • Strong analytical, critical-thinking, and problem-solving skills • Demonstrated project-management skills and ability to manage multiple priorities • Ability to travel as necessary, including to customer locations and field operations • Ability to use a personal computer and standard office equipment • Ability to walk through customer buildings, yards, terminals, shops, loading areas, and other operating environments • Ability to safely observe vehicles and fleet operations in active work environments and enter or exit vehicles when necessary

🏖️ Benefits

• Fully remote arrangement eligible • Full-time, exempt role • Professional development programs, technical seminars, webinars, and industry conferences • Training, coaching, mentoring, co-travel, and technical skill development opportunities

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