Senior Adjuster, Field Service Claims

🕒 September 23

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 17%

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The Hanover Insurance Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1852

🛡️ Insurance

🤝 B2B

👥 B2C

💰 $500M Post-IPO Debt - The Hanover Insurance Group on 2025-08

Insurance • B2B • B2C

The Hanover Insurance Group is a U. S. -based insurance company that provides personal and commercial insurance products and services. Hanover offers individual lines such as home, auto, motorcycle, umbrella, condominium, renters, and specialty coverages (collector cars, watercraft, valuable items), as well as comprehensive business products including business owner’s policies, commercial auto, workers' compensation, management liability, cyber, professional liability, property, surety, and industry-specific coverages for construction, healthcare, life sciences, retail, and more. The company supports customers and agents with claims services, policy management tools, educational resources, risk solutions, and an agent/broker distribution network. Hanover emphasizes customer service, preparedness resources, corporate responsibility, and agent support.

📋 Description

• Handle catastrophe property claims requiring field investigations and/or inspections • Establish rapport with insureds and maintain relationships with agents, underwriters, contractors, restoration vendors, and experts • Maintain knowledge of territory geography, property-claim regulations and law, public safety and regulatory agencies, insurance and legal climate, and public adjusters • Handle personal property claims involving outside field investigations and/or inspections • Handle business interruption features with BI specialists • Work within defined limits and authority on moderately complex assignments • Investigate, analyze, evaluate, and negotiate personal claims of minimal to moderate complexity and possibly low-complexity commercial claims • Manage all aspects of claims, including informal hearings, arbitrations, and small claims litigation • Maintain productivity, confidentiality, and customer service standards • Implement and coordinate management techniques to mitigate loss and expense payments • Exercise moderate settlement and reserving authority • Use a company claims office or home as a base of operations

🎯 Requirements

• Bachelor’s Degree or equivalent experience • Minimum of 3-5 years’ experience with an insurance carrier as a staff CAT or Property Adjuster • Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits • Strong organizational and time management skills • Ability to negotiate skillfully in difficult situations with internal and external groups • Strong written and verbal communication skills • Understanding of applicable statutes, regulations and case law • Critical thinking and timely problem-solving ability • Ability to adapt to changing situations, requirements or priorities • Teamwork and collaboration skills • Ability to operate with latitude for un-reviewed action or decision • Ability to use a personal computer and standard office equipment • Ability to travel 75% of the time and travel on little to no notice • Ability to sit and/or stand for extended periods • Ability to operate a motor vehicle 4-5 hours per day and repeatedly enter and exit the vehicle • Ability to load and unload equipment and supplies weighing up to 30 pounds • Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings

🏖️ Benefits

• Exempt position • Remote work option • May work from a company claims office or home • Home-based internet connection may be provided/maintained as needed

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