Small CL Underwriting Director – Great Lakes

🔥 54 minutes ago

🍂 Massachusetts, Michigan – Remote

🍂 Massachusetts – Remote 🚗 Michigan – Remote

⏰ Full Time

🔴 Lead

📋 Underwriter

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The Hanover Insurance Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1852

🛡️ Insurance

🤝 B2B

👥 B2C

🔥 Funding within the last year

💰 $500M Post-IPO Debt - The Hanover Insurance Group on 2025-08

Insurance • B2B • B2C

The Hanover Insurance Group is a U. S. -based insurance company that provides personal and commercial insurance products and services. Hanover offers individual lines such as home, auto, motorcycle, umbrella, condominium, renters, and specialty coverages (collector cars, watercraft, valuable items), as well as comprehensive business products including business owner’s policies, commercial auto, workers' compensation, management liability, cyber, professional liability, property, surety, and industry-specific coverages for construction, healthcare, life sciences, retail, and more. The company supports customers and agents with claims services, policy management tools, educational resources, risk solutions, and an agent/broker distribution network. Hanover emphasizes customer service, preparedness resources, corporate responsibility, and agent support.

📋 Description

• Monitor Small Commercial Lines growth, profit, quality, and service metrics using data, analytics, and reporting • Develop, articulate, and align underwriting strategy with direct reports • Manage supervisors and managers and drive territory results through these leaders • Ensure workflows are followed within established timelines and recommend workflow enhancements • Collaborate with leadership, field leadership, State Management, Home Office Underwriting, and other stakeholders • Recommend, communicate, and implement improvements to team results • Participate in State Management, playbook development, rate reviews, and underwriting strategy development • Plan and implement portfolio management projects and actions while monitoring execution and success • Set underwriting goals and development plans and conduct annual performance reviews for direct reports • Handle underwriting referrals within assigned authority • Lead and participate in quality audits and file reviews, including action-plan monitoring and team development • Manage underwriter performance across direct reports, including Team Leads and Managers • Lead team and organizational meetings • Work with AVP/VP on resource allocation and underwriter assignments • Consult with AVP/VP on employment, termination, and disciplinary recommendations and execute agreed employee actions

🎯 Requirements

• Bachelor's degree preferred • 8+ years of applicable new business or renewal underwriting experience with proven production, service, and quality results • Prior leadership experience required • Expert knowledge of Small Commercial strategies, products, and capabilities • Familiarity with other Hanover franchise capabilities • Ability to drive Small Commercial strategies across the enterprise as a consultative resource • High-level underwriting execution proficiency and ability to make decisions within underwriting authority • Ability to independently set account strategy and occasionally partner with a manager • Ability to create consensus on accounts • Ability to work independently • Ability to build and maintain productive relationships and internal networks and use influencing skills to achieve goals • Excellent time-management and prioritization skills • Proactive and accountable approach to actions, outcomes, performance, and development • Ability to develop people and team-management skills • Positive attitude and receptiveness to feedback • CPCU designation preferred or currently being pursued