Employee Benefits Onboarding & Support Specialist

🕒 September 1

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Conduct employee onboarding and benefit-education sessions by Zoom, phone, and when needed in person • Guide employees through the Benfa Health dashboard and enrollment process • Explain requirements for activating and maintaining access to applicable benefits • Help employees understand the MSK/movement-care component, including assessments, personalized care plans, ongoing engagement, and clinician support • Follow up with employees who have not completed onboarding steps and resolve enrollment barriers • Support new-hire enrollment and ongoing employee activation • Explain healthcare resources including MSK and movement support, virtual primary care, urgent care, medication/pharmacy support, healthcare navigation, dashboard tools, and additional Benfa platform benefits • Route clinical questions to the appropriate participating healthcare provider without providing medical advice • Explain pre-tax benefit elections, program deductions, reimbursements, and their interaction under the employer program • Help employees locate program-related items on paystubs and understand participation requirements • Communicate the approved program structure without providing personal tax, legal, payroll, or medical advice • Serve as the primary first point of contact for employees calling or emailing Benfa Health • Answer general program, benefit, enrollment, and dashboard questions • Assist with basic account-access issues and onboarding or participation requirements • Escalate payroll, eligibility, clinical, technical, or administrative issues to the correct Benfa team member • Direct employees to the appropriate participating healthcare or benefit provider when provider-specific assistance is required • Follow through to ensure employee questions are resolved • Perform other related duties as assigned

🎯 Requirements

• Proficient level of English (written and spoken) • Proficient level of Spanish (written and spoken) • Strong communication and interpersonal skills • Ability to communicate professionally and effectively with clients • Comfortable speaking with employees from a wide range of backgrounds • Ability to explain benefit and payroll concepts simply and clearly • Strong customer-service mindset; patient, professional, and confident on phone and Zoom • Comfortable learning healthcare-benefit terminology and multiple provider programs • Comfortable using dashboards, email, CRM/support systems, and Zoom • Good judgment about when to escalate rather than guess or provide an incorrect answer • Strong organizational and follow-up skills with the ability to manage multiple priorities in a fast-paced environment • Self-motivated with the ability to work independently and follow established processes • Quick learner with the ability to adapt to new systems and workflows • Creative, resourceful, and proactive with an out-of-the-box mindset • Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (Google Drive, email, spreadsheets, document management) • Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs • Interested in long-term career opportunities • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet • Professional home workstation capable of supporting uninterrupted remote work • Preferred: experience in employee benefits, healthcare, HR, payroll, benefits enrollment, patient/member services, insurance/member support, or healthcare customer service • Preferred: experience conducting employee benefit orientations or enrollment meetings • Preferred: familiarity with pre-tax employee benefits and reading paystubs • Preferred: experience supporting Spanish-speaking employee populations

🏖️ Benefits

• 100% remote work • Great work environment with potential for growth • Full-time position with 40 hours weekly