Healthcare Verification Specialist

Job not on LinkedIn

🔥 5 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Handle customer inquiries and provide accurate information via inbound/outbound phone calls and email communications • Conduct outbound calls to patients and caregivers to schedule, confirm, and follow up on medical appointments • Manage inbound calls related to appointment coordination and patient support • Schedule, reschedule, and coordinate medical appointments based on patient and caregiver needs • Answer questions regarding appointment details, availability, timing, and related information • Provide updates regarding test result availability and expected turnaround times, when applicable • Maintain accurate and detailed records of customer interactions, appointments, and communications • Perform administrative and customer service support tasks as needed • Deliver professional and high-quality customer service to ensure patient and caregiver satisfaction • Verify insurance eligibility, billing, and prior authorizations • Handle DME and DME insurance processes • Support operations in Urgent Care, medical office, DME, or similar healthcare settings • Review insurance benefits, coverage, deductibles, copays, and coinsurance • Perform other duties related to the position as assigned

🎯 Requirements

• Proficient level of English (written and spoken) • Strong interpersonal and communication skills with clients, vendors, and teammates • Experience with insurance eligibility verification, insurance billing, and prior authorizations is highly preferred • Familiarity with Durable Medical Equipment (DME) and DME insurance processes • Experience working in Urgent Care, a medical office, DME, or a similar healthcare environment is preferred • Strong understanding of insurance benefits, coverage, deductibles, copays, and coinsurance is preferred • Familiarity with insurance portals, EMR/EHR systems, and billing or authorization platforms • Strong attention to detail and ability to maintain accurate records • Excellent organization and problem-solving skills • Ability to manage multiple tasks and meet deadlines in a fast-paced environment • Resourceful, accountable, with a strong sense of ownership • Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident • Strong problem-solving skills with the ability to work independently • Excellent organizational skills with the ability to manage daily operations • Proficiency in Microsoft Office (Word, Excel, Outlook) • Familiarity with standard business tools (email, spreadsheets, document management) • Ability to quickly learn new systems, software, and workflows • Ability to follow established processes accurately with minimal supervision • Ability to work U.S. EST (New York) business hours and adapt to business needs • Interested in long-term career opportunities • Able to undergo a background check • Reliable Windows 10+ computer, two monitors, and high-speed internet • Reliable backup power source (e.g., power bank, UPS, inverter, or generator) for uninterrupted work during outages • Professional home workstation capable of supporting uninterrupted remote work

🏖️ Benefits

• 100% remote work • Great work environment with potential for growth • Full-time position with 40 hours weekly • Long-term opportunity