Home Care Intake Specialist

🕒 September 2

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Manage the intake process for new home care clients • Handle inbound and outbound calls, inquiries, and referrals from clients, families, and referral sources • Gather and accurately document required client information • Schedule appointments and follow up with patients and referral sources as needed • Coordinate with caregivers and internal teams to support quality care and a smooth transition to services • Maintain accurate and organized client intake records • Follow up on outstanding information or documentation • Ensure intake activities are completed accurately and efficiently • Handle client information with professionalism and confidentiality • Perform other duties related to the position as assigned

🎯 Requirements

• Proficient level of English (written and spoken) • Proficient level of Spanish (written and spoken) • Proven hands-on home care intake experience is required • Previous experience in the Healthcare sector is required • Strong understanding of the home care intake process • Strong interpersonal and communication skills with clients, vendors, and teammates • Strong problem-solving skills with the ability to work independently • Strong attention to detail and multitasking skills in fast-paced work environments • Excellent organizational skills with the ability to manage daily operations • Proficiency in Microsoft Office (Word, Excel, Outlook) • Familiar with standard business tools (email, spreadsheets, document management) • Ability to quickly learn new systems, software, and workflows • Ability to follow established processes accurately with minimal supervision • Ability to work U.S. EST (New York) business hours and adapt to business needs • Reliable Windows 10+ computer, two monitors, and high-speed internet • Professional home workstation capable of supporting uninterrupted remote work • Resourceful, accountable, with a strong sense of ownership • Highly adaptable, reliable, self-motivated, and confident • Interested in long-term career opportunities

🏖️ Benefits

• 100% remote work • Great work environment with potential for growth • Full-time position with 40 hours weekly • Long-term opportunity