Lead Patient Intake & Care Coordinator, Mental Health Background

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Answer patient calls, emails, and messages with compassion and professionalism • Explain services and evaluations, guide patients through intake, and accurately record information • Assess patient eligibility and schedule evaluations and appointments • Follow up on inquiries, missed calls, appointments, and pending next steps • Verify insurance benefits, submit prior authorizations, and track approvals, denials, and expirations • Collect required documentation and explain coverage, costs, and patient responsibilities • Coordinate appointments, authorizations, and documentation with healthcare providers • Ensure intake forms and consents are completed and maintain accurate CRM/EMR records • Check in with patients and re-engage those who pause or discontinue treatment • Track active and pending cases to ensure continuity of care • Provide a supportive patient experience from initial contact through evaluation and follow-up • Improve workflows, train and mentor colleagues, and progress toward team leadership responsibilities • Perform other duties related to the position as assigned

🎯 Requirements

• Excellent English communication skills (verbal and written) • Educational background or degree in psychology, mental health, or a related field • Experience in behavioral health or psychiatry • Experience in U.S. medical office administration, patient intake, or healthcare coordination • Experience with patient-facing and back-office administrative tasks • Experience handling high volumes of calls with patients and insurance companies • Experience completing insurance verifications and prior authorizations • Strong understanding of U.S. commercial insurance processes • Experience using CRM, EMR, or EHR systems is a plus • Must maintain HIPAA compliance and confidentiality standards • Experience improving processes, workflows, or operational efficiency • Experience in consultative phone sales or lead conversion • Previous leadership, supervisory, mentoring, or team training experience • Strong leadership potential and interest in managing a team in the near future • Proficiency in Microsoft Office (Word, Excel, Outlook) • Familiarity with standard business tools (email, spreadsheets, document management) • Ability to quickly learn new systems, software, and workflows • Ability to follow established processes accurately with minimal supervision • Ability to work U.S. EST (New York) business hours and adapt to business needs • Able to undergo a background check • Reliable Windows 10+ computer, two monitors, and high-speed internet • Reliable backup power source for uninterrupted work during outages • Professional home workstation capable of supporting uninterrupted remote work

🏖️ Benefits

• 100% remote work • Great work environment with potential for growth • Clear path to a Team Lead role based on performance • Opportunities to improve workflows, train and mentor colleagues, and take on team leadership responsibilities • Full-time position with 40 hours weekly • Long-term opportunity