Workforce Assistant

🔥 16 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Monitor real-time staffing levels, employee attendance, and schedule adherence • Track breaks, lunches, absences, late arrivals, and other schedule exceptions • Identify staffing shortages, coverage gaps, and potential operational issues • Communicate real-time staffing concerns to supervisors and the workforce management team • Assist with intraday schedule adjustments and workforce changes as needed • Monitor employee adherence to assigned schedules and report significant variances • Maintain accurate workforce and attendance records • Update workforce management systems, spreadsheets, and related reports • Assist with daily, weekly, and monthly workforce reports • Monitor workload and staffing conditions and escalate issues when necessary • Support forecasting and scheduling activities by providing accurate real-time information • Follow established workforce management procedures and escalation processes • Identify discrepancies or system issues and communicate them clearly • Work closely with operations, team leaders, and workforce management personnel • Take initiative to resolve routine issues and keep operations running smoothly • Perform other duties related to the position as assigned

🎯 Requirements

• Proficient level of English (written and spoken) • Strong communication and interpersonal skills, with the ability to communicate professionally and effectively with clients • Previous experience in workforce management, real-time monitoring, call center operations, or a similar role preferred • Strong analytical, problem-solving, organizational, and attention-to-detail skills • Proficiency with Microsoft Office (Word, Excel, Outlook), Google Sheets, spreadsheets, workforce management platforms, and standard business tools • Able to monitor multiple information sources and respond quickly to changing conditions • Strong follow-up skills and attention to deadlines • Quick learner who is creative, proactive, adaptable, and open-minded, with the ability to learn new systems and workforce management processes • Flexible and adaptable when operational priorities change • Resourceful, able to take initiative, research solutions, and figure things out independently • Strong organizational and follow-up skills with the ability to manage multiple priorities in a fast-paced environment • Self-motivated with the ability to work independently and follow established processes • Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs • Interested in long-term career opportunities • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet • Professional home workstation capable of supporting uninterrupted remote work

🏖️ Benefits

• 100% remote work • Great work environment with potential for growth • Long-term opportunity • Full-time position with 40 hours weekly