GTM Engineer, Post-Sales

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The Hologram Company

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1 - 10 employees

The Hologram Company is an industry leader in alternative music marketing strategies, artist development services, and creative consulting.

📋 Description

• Automate contract-to-billing configuration, translating signed terms into correct billing setup validated before go-live • Own the onboarding activation tracker, driving each new customer through to live and billing correctly • Build billing reconciliation automation that flags discrepancies before customers see them, and own customer-facing resolution of disputes through to close • Build SIM order intake and logistics automation, taking Account Executives off the operational path • Build the renewal-admin engine: renewal calendar, auto-renewal comms, and Salesforce renewal-field hygiene, partnering with Revenue Operations • Extend the existing account health and expansion signal system, routing ready-to-action findings to Account Executives and closing the loop on execution • Own migration completion tracking and customer communication, partnering with Solutions on technical execution • Evaluate and integrate AI-powered tooling into the post-sale stack, separating what compounds impact from what adds noise

🎯 Requirements

• 3+ years in GTM engineering, or automation-heavy operations within Revenue Operations, Sales, or Customer Success Ops • Demonstrated experience building automations, integrations, or AI workflows (Zapier-level minimum, Python or APIs a plus) • Experience with Salesforce or a comparable CRM, with a real understanding of how systems-of-record hygiene affects downstream reporting • Experience with Gong or a comparable call-intelligence platform, including using it to reduce manual CRM data entry • Experience building automation around margin or pricing data, translating contract terms into leakage or uplift signals • Comfortable working in issue-tracking tools like Linear to track multi-week technical workstreams (e.g., migrations) • Familiarity with modern AI tooling and a track record of applying it to real operational workflows, not just experimenting with it • Ability to handle customer-facing conversations on billing, onboarding, and order issues clearly and effectively • Has a bias toward elimination: questions whether the work is even necessary before building around it

🏖️ Benefits

• Competitive compensation: All employees receive equity at hire and given transparent salary and equity formulas across the team • Health & time off: Flexible health coverage (up to 100% employee, 95% dependents), unlimited PTO with 2 weeks mandatory, monthly mental health days, and 14 weeks paid parental leave • Remote work support: $1,000 hiring bonus plus $250/month WFH Stipend (taxable) to help support your home office, productivity, professional development, or coworking expenses. • Financial security: Life and disability insurance fully covered, 401(k) plan (no match), and access to our Professional Development Fund after one year