Public Training, LMS Specialist

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The Trevor Project

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

🤲 Charity

🤝 Non-profit

🌍 Social Impact

Charity • Non-profit • Social Impact

The Trevor Project is the leading suicide prevention and crisis intervention nonprofit organization for LGBTQ+ young people, providing counseling support 24/7. They offer a range of services including crisis support, advocacy, research, peer support, and public education to promote the well-being of young LGBTQ+ individuals. The organization conducts research to inform policymakers, supports an international community through TrevorSpace, and educates allies and educators about the needs of LGBTQ+ youth. The Trevor Project engages with the community through partnerships, volunteer opportunities, and fundraising initiatives, aiming to create a supportive environment for LGBTQ+ young people everywhere.

📋 Description

• Provides system administration for the Learning Management System (LMS), including daily management, assigning and registering users, and regular maintenance • Structures and optimizes LMS configuration, such as setting up and updating integrations, sub-portals, teams, permissions, and related system operations, to align with training and organizational objectives • Manages daily operations and logistics for the Public Training team, such as scheduling, record-keeping, attendance, vendor coordination, and related tasks • Updates system workflows, maintains documentation, and recommends improvements to enhance training experiences • Creates schedules for timely training updates and archives content on schedule • Tracks, analyses, and reports training metrics, such as attendance, completion rates, usage, and creates both custom and scheduled reports for stakeholders • Provides excellent technical support for diverse audiences and resolves user issues with professional, positive communication skills, both verbally and in writing • Plans for training capacity by regularly reviewing LMS usage, cost analysis, public training staffing schedules, training requests, and aligning those variables with Trevor’s goals and the needs of the audiences we serve • Collaborates with Public Training team and across teams to ensure we serve Trevor’s audiences with cutting-edge, accessible trainings that align with both short- and long-term goals • Enhances user experience across training systems, including the LMS, such as incorporating partnership branding as applicable • Ensures security for Trevor and our users by abiding to LMS and online best practices • Learn eagerly, share knowledge appropriately, and improve continuously • Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging • Other relevant duties and responsibilities as assigned

🎯 Requirements

• Subject matter expert in learning management system (LMS) administration • 3+ years experience managing and enhancing LMS users' learning experiences • 3+ years experience in daily administration and scheduling for training teams • Demonstrated ability to schedule, maintain, support, track, analyze, and report on learning experiences • Demonstrated history as a detail-oriented, self-motivated, and collaborative strategist • Demonstrated knowledge and understanding of LGBTQ+ young people, including the unique challenges they face • Demonstrated commitment to staff wellness, with a trauma-informed approach, recognizing and addressing the unique challenges and stressors that volunteers face in crisis intervention work • Strong resilience and adaptability in handling crisis situations, with the ability to remain calm and provide effective support during challenging circumstances • A quiet, private work environment with high-speed dedicated broadband internet access (minimum 10Mb down/5Mb up)

🏖️ Benefits

• Comprehensive health coverage, including plans that support various gender affirmation care needs • Mental health resources, with access to virtual care and a variety of in and out of network options for support • 403(b) retirement plan with a 3% employer match, vesting over three years • Generous paid time off and company holidays to rest and recharge • Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources • Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement