Intake Specialist

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🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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The Advocates

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1996

👥 B2C

⚕️ Healthcare Insurance

B2C • Legal • Healthcare Insurance

The Advocates is a personal injury law firm with multiple locations across the western United States. They are dedicated to helping injury victims receive the compensation they deserve through expertise, compassion, and fierce representation. Offering free consultations and operating on a contingency fee basis, The Advocates focus on various practice areas including car accidents, slip and fall cases, and dog bites, ensuring personalized support and a thorough claims process for each client.

📋 Description

• Work independently to handle a high volume of calls and messages, while pivoting between tasks with ease • Engage new inbound leads quickly via phone, text, and email • Manage and track prospect pipeline using lead management software • Schedule and conduct detailed phone interviews to assess case potential • Qualify and sign potential clients including overcoming objections using a customer-centric soft sales approach • Conduct new client intake and onboarding in lead management software • Meet our needs for staffing availability – currently seeking a Wednesday-Sunday shift between 9:30am-6pm, following an in-office training period during business hours, M-F from 8:30am-5pm. FULLY REMOTE.

🎯 Requirements

• Minimum of 2 years in sales, customer success, account management or client onboarding (required) • 1+ years' recent experience in a fast-paced office environment (required) • Spanish fluency (Preferred) • Documented history of exceeding goals and metrics (preferred) • Professional services or B2C experience (preferred) • Associate's degree or higher (preferred)

🏖️ Benefits

• $25-$30 / hour guaranteed full-time • Quarterly performance-based bonuses • 401(k) + 4% matching (after 1 year employment) • 100% employer paid Health, Vision, Dental (buy ups available) • 3 Weeks PTO in year 1, Uncapped PTO in year 4 • Employee Assistance Program • Commuter/Metro Card Program