Account Manager – Non-Clinical

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $95k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Medical Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

⚕️ Healthcare Insurance

🎯 Recruiter

🤝 B2B

💰 Venture Round on 2015-01

Healthcare Insurance • Recruitment • B2B

Medical Solutions is a leading provider of workforce solutions in the healthcare industry, dedicated to bringing care and support to both job seekers and clients. With a focus on creating a fulfilling work environment, they prioritize employee wellbeing, diversity, inclusivity, and flexibility. Their culture emphasizes personalized growth and community engagement, making them a standout organization in healthcare staffing.

📋 Description

• Act as the non-clinical point of contact for clients, managing order fulfillment, timekeeping, candidate starts, and addressing day-to-day operational issues. • Leverage expertise in client-specific processes to ensure seamless operations and quick problem-solving. • Work collaboratively with the Operational Leader to conduct intake calls for new positions, address escalations and optimize service delivery. • Monitor and maintain program compliance, ensuring adherence to client policies and staffing agreements. • Analyze account performance metrics, such as fill rates and candidate retention to identify areas for improvement and implement solutions. • Achieve Key Performance Indicators (KPIs) with Client Retention Rate, Net Promoter Score (NPS), Fill Rate, Time to fill, Present to Place Ratios, and Aging Reports. • Conduct regular check-ins with clients to gather feedback and address concerns proactively. • Prepare and deliver client updates, including performance reviews and program highlights. • Work daily with Affiliate Panel to match and present qualified healthcare professionals for placement in job openings based on facility needs and requirements. • Organize potential candidates for openings based on job match, quality and value to Medical Solutions and the client.

🎯 Requirements

• Experience with sourcing skilled non-clinical positions such as IT, Finance, Accounting, Data Analysis • Bachelor's degree required OR 4+ years of strong sales experience • Background and experience where compensation is commission-based • Excellent rapport/relationship-building skills • Inspiration to succeed and accomplish goals • Well organized and great attention to detail • Ability to multi-task and re-prioritize throughout the day in a fast-paced environment • Proficiently use MS Office software applications • Willingness to learn with an open mind • Track record of career success and/or longevity in other roles • Must have a persistent attitude • Desire and ability to adhere to Medical Solutions’ core values and high standard of customer service • Ability to travel as needed • Preferred experience as a Client Manager or Recruiter • 2+ years’ experience in staffing specific to Healthcare facilities preferred • Experience selling new clients and managing existing clients • Staffing industry experience • Fieldglass experience preferred • Medical field and/or terminology background

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options