Account Manager

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Serve as a single point of contact for physician offices and promote specialty infusions for patients at home • Promote and maintain continuity of care from hospital to home for patients needing Home IV therapy and Enteral Nutrition • Build and maintain relationships with hospitals, clinics, physician offices, home health agencies, and community partners • Collaborate with multidisciplinary teams to coordinate quality, cost-effective home services and support positive patient outcomes • Manage referrals from initial intake through service coordination, including insurance verification, home health scheduling, and communication of financial responsibilities • Partner with operational teams to ensure timely referral processing, service readiness, and smooth patient transitions • Provide basic education to patients and families regarding therapy and next steps • Identify concerns and coordinate solutions that protect service quality and satisfaction • Support territory growth by engaging referral sources and communicating the value of CarepathRx services • Maintain accurate documentation and confidentiality of patient information and records • Participate in required education, departmental meetings, and training

🎯 Requirements

• Minimum 3 years of relevant experience in healthcare, account management, referral coordination, insurance, patient services, or a related customer-facing role • Strong project management, organizational, analytical, and problem-solving skills • Excellent written, verbal, interpersonal, and customer-service communication skills • Ability to manage multiple priorities and work independently in a fast-paced environment • Proficiency with Microsoft Office tools, including Word and Excel • Ability to collaborate effectively with hospital staff, physicians, home health agencies, community resources, patients, and families • Demonstrated ability to identify customer needs and develop practical, timely solutions • Bachelor’s degree or equivalent professional experience preferred • Experience in managed care, insurance, home infusion, specialty pharmacy, or home-based patient services preferred • Public speaking, provider education, or referral-source presentation experience preferred • Experience supporting patient transitions from acute-care settings to home-based therapy preferred • If working at home, internet connection through a cable broadband or fiber optic provider with at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one • 401(k) • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Incentive compensation plan eligibility • Remote work arrangement