Client Service Executive

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $82.7k - $137.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Own and support a book of business aligned to the CGHB National Account Segment • Partner with Sales to build and sustain client relationships and enhance Cigna's reputation in the global market • Own end-to-end service delivery and resolve client and customer needs in a timely and cost-effective manner • Develop case-level service strategies and customized service solutions for plan administration • Prioritize tasks and deliverables to achieve timely, high-quality outcomes • Engage internal matrix partners on escalated issues involving billing, banking, eligibility, customer service, plan setup and claim payment • Perform root-cause analysis and drive first-contact resolution • Attend client meetings and provide insights on complex client and customer issues • Facilitate engagement between Cigna subject-matter experts to execute client service strategy • Manage issues through end-to-end resolution • Partner with Sales, Underwriting and Operations on client-specific service strategies, growth opportunities and retail strategies • Provide routine updates to the Sales account management team on at-risk service issues • Monitor client health, account metrics and performance guarantees • Conduct proactive service touchpoints regarding service scorecard/dashboard results • Provide standard service reports to the account team and client • Analyze data and trends and present results to the client

🎯 Requirements

• Bachelor's degree preferred in business administration, business communication, marketing or other appropriate professional degree required or equivalent work experience • Four plus years work experience in account management/account services/sales, or other areas requiring significant customer interaction and problem-solving • Ability to interface with and influence key decision makers and clients using negotiation skills, dealing with ambiguity and conflict management • Strong analytical ability and ability to design, track and work toward measurable performance targets • Demonstrated efficiency with Salesforce Service Center and Diamond preferred • Experience delivering customer/producer communications and presentation skills • Demonstrated success in negotiations and influencing internal/external constituencies • Demonstrated leadership and motivational skills in a fast-paced environment • Ability to travel as needed in support of client relationships and service delivery • For home working, cable broadband or fiber optic internet service with at least 10Mbps download and 5Mbps upload • Qualified applicants will be considered without regard to legally protected characteristics • Candidates must comply with the employer's tobacco/nicotine policy where legally permissible

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet requirement for home working