Director, Product Strategy – Engagement

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $161.9k - $269.8k / year

⏰ Full Time

🔴 Lead

👔 Director

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Develop and deliver product and engagement strategies aligned to business and enterprise digital priorities • Translate business priorities, customer needs, and strategic direction into actionable product roadmaps and engagement plans • Lead communication strategists in developing customer engagement approaches across relevant channels and experiences • Identify opportunities and recommend solutions based on customer insights, product and engagement performance, market trends, and business needs • Lead the strategy and execution of integrated, cross-channel digital experiences across the assigned portfolio • Connect products with customer engagement to create cohesive experiences across products and communications • Drive value-based prioritization and trade-off decisions based on customer outcomes, business impact, data, feasibility, and speed to value • Establish measurable outcomes and continuously optimize strategy and priorities • Serve as a strategic partner to business and digital leaders • Partner across product, engineering, design, platform, analytics, operations, and business teams • Navigate a complex, matrixed organization to move initiatives from strategy through execution • Champion AI, automation, and emerging capabilities • Incorporate customer, competitive, industry, technology, and channel insights into decisions • Champion a test, learn, and scale approach • Lead and develop product and engagement teams • Create clarity around priorities, outcomes, decision rights, and accountability • Foster collaboration, innovation, accountability, and continuous improvement

🎯 Requirements

• Proven experience leading digital product, customer experience, and/or engagement strategy, preferably within healthcare or another complex customer-focused environment • Experience leading web, mobile, communications, and integrated omnichannel customer experiences • Demonstrated ability to translate business strategy and customer needs into product roadmaps, engagement strategies, and measurable outcomes • Strong strategic thinking combined with the ability to drive execution • Demonstrated ability to influence senior stakeholders and build alignment across cross-functional teams • Experience using product, customer, and engagement data to inform strategy and prioritization • Demonstrated ability to apply AI, emerging technologies, and evolving digital capabilities to improve customer experiences, ways of working, and business outcomes • Experience leading and developing product and/or engagement talent • Ability to operate effectively in a complex, highly matrixed organization • Home internet connection through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload if working at home

🏖️ Benefits

• Annual bonus eligibility • Long term incentive plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence

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