Intake Care Representative

🔥 0 minutes ago

🐊 Florida, New Jersey, +5 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $17 - $26 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Serve as the primary point of contact for patients and provide timely, professional support throughout the intake process • Help patients understand next steps, gather required information, and connect them with appropriate care teams • Handle inbound and outbound communication with patients, providers, hospitals, physician offices, and healthcare facilities regarding referrals and care coordination • Gather, review, and accurately enter referral information into company systems • Receive and triage referral packets, medical orders, and supporting documentation • Coordinate home health services based on patient needs, geographic location, and insurance requirements • Verify treatment timelines, including first-dose administration and home infusion scheduling needs • Upload and maintain accurate patient records and documentation in the medical record system • Partner with Intake Coordinators and nurses to move referrals efficiently through the intake process • Communicate referral updates and pending items to appropriate team members • Transfer insurance information accurately to Insurance Verification teams • Deliver exceptional service while maintaining patient confidentiality • Support departmental operations through administrative tasks, phone support, and document distribution • Contribute to a collaborative environment focused on quality, accuracy, and patient-centered care

🎯 Requirements

• High school diploma or GED • Minimum 1 year of experience in a healthcare, medical office, pharmacy, home health, or related healthcare support environment • Knowledge of medical terminology • Strong verbal and written communication skills • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel • Strong organizational skills and commitment to providing excellent customer service • Ability to maintain confidentiality and handle sensitive patient information appropriately • Preferred: experience supporting referral management, patient intake, home infusion, specialty pharmacy, or care coordination workflows • Preferred: experience working with electronic medical records or healthcare management systems • Home internet through cable broadband or fiber optic service with at least 10 Mbps download/5 Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet requirement for home working