Audit Coordinator – Inbound/Outbound Calls

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $15 - $21 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Handle inbound provider calls, log details, and resolve issues • Monitor and respond to internal and external emails within established service levels • Manage the mailbox, assign emails, monitor aging emails, and create reports for management • Log and return voicemails within established service levels • Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters • Escalate unresolved issues to management and follow up as needed • Communicate and report workflow or system issues to leadership • Consistently meet quality and productivity standards • Uphold HIPAA and confidentiality regulations in all interactions • Support the post-audit process and company-wide programs through other assigned duties

🎯 Requirements

• High School Diploma • Associate degree or relevant certification is a plus • Prior customer service or high-volume call center experience required • 1-year minimum experience working as a Claims Analyst or Claims Auditor in a managed care setting (hospital, health plan or physician office) • Strong verbal and written communication skills • Exceptional organizational and multitasking abilities • Proficiency in Microsoft Office, including Excel and Outlook • Able to make recommendations to improve and streamline processes • High level of integrity and confidentiality • Comfortable working in a high-volume, fast-paced environment with various software programs • Must uphold HIPAA and confidentiality regulations

🏖️ Benefits

• Fully remote work • Professional development and career advancement • Comprehensive training • Mentorship program • Unlimited growth opportunities • Exposure to world-class healthcare consultants • Hands-on experience in a dynamic industry • Flexible remote work • Best Places to Work organization recognition