Retention Field Representative

🕒 September 30

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 43%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 21 days.
• Reposted 3 times.
• No salary listed.

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Retain current membership in an assigned territory and meet daily production metrics • Conduct telephonic and field outreach, including community events, provider and community office sites, and home visits • Explain, communicate, and assist with all Wellcare products • Ensure compliance with regulatory, audit, and corporate policies • Research, analyze, and document member inquiries regarding program eligibility • Answer application and service questions to maintain and attract membership • Conduct outreach and follow-up calls to educate members and liaise with Wellcare departments • Develop and maintain relationships with existing members through year-round guidance and assistance • Identify unfulfilled needs and provide education and assistance regarding Wellcare benefits • Modify delivery skills to overcome objections and retain members • Identify solutions to member issues and concerns • Document all interactions and marketing leads in Sales Force and Facets • Track and input communication outcomes to keep member accounts accurate • Input, update, and create member information in databases • Perform administrative functions using computer systems such as Sales Force • Assist with and train others and perform higher-rated duties for developmental purposes • Perform other duties as assigned and comply with all policies and standards

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Candidate must reside in one of the 5 Boroughs of NY: Brooklyn, Manhattan, Staten Island, The Bronx, or Queens • Must be willing to travel and work some weekends • Experience with Medicare sales and community engagement is highly preferred • High School Diploma or GED required • Associates Degree or Bachelors Degree preferred • Minimum 1 year health care related experience preferred • Minimum 1 year of customer service or sales experience preferred • Driver’s License may be required by some plans • Specific language skills may be required by some plans • Ability to meet and exceed quality assurance standards • Ability to undergo rigorous internal training and successfully pass required tests with a minimum 85% score and no more than 2 attempts • Ability to conduct needs-based analyses and answer product feature, benefit, and provider network questions • Proficiency using computer systems including Sales Force and Facets

🏖️ Benefits

• competitive pay • health insurance • 401K • stock purchase plans • tuition reimbursement • paid time off plus holidays • flexible approach to work with remote, hybrid, field or office work schedules • additional forms of incentives may be included in total compensation

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