Retention Field Representative

Job not on LinkedIn

🔥 6 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Retain current membership in an assigned territory and meet daily production metrics • Conduct telephonic and field outreach, including community events, provider and community office sites, and home visits • Explain, communicate, and assist with all Wellcare products • Ensure compliance with regulatory, audit, and corporate policies • Research, analyze, and document member inquiries regarding program eligibility • Answer application and service questions about programs and services • Conduct outreach and follow-up calls to educate members and liaise between members and Wellcare departments • Develop and maintain relationships with existing members through year-round guidance and assistance • Identify unfulfilled member needs and provide education and assistance • Overcome objections and retain members by modifying delivery skills • Identify solutions to member issues and concerns • Document interactions and marketing leads in Salesforce and Facets • Track and input communication outcomes and update member databases • Perform administrative functions using computer systems • Assist with and train others and perform higher-rated duties for developmental purposes • Perform other assigned duties and comply with all policies and standards

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Must reside in one of the 5 Boroughs of NY: Brooklyn, Manhattan, Staten Island, The Bronx, or Queens • Willingness to travel and work some weekends • Experience with Medicare sales and community engagement is highly preferred • High School Diploma or GED required • Associates Degree or Bachelors Degree preferred • Minimum 1 year health care related experience preferred • Minimum 1 year customer service or sales experience preferred • Driver’s License may be required by some plans • Specific language skills may be required by some plans • Ability to meet and exceed quality assurance standards • Ability to undergo rigorous internal training and successfully pass required tests with a minimum 85% score in no more than 2 attempts • Ability to conduct needs-based analyses and answer product feature, benefit, and provider network questions • Proficiency with computer systems, including Salesforce and Facets

🏖️ Benefits

• competitive pay • health insurance • 401K • stock purchase plans • tuition reimbursement • paid time off plus holidays • flexible approach to work with remote, hybrid, field or office work schedules • additional forms of incentives may be included in total compensation