LPN Coach Care Coordinator – West Coast

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🔥 4 hours ago

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Support inbound calls from a dedicated client queue • Identify customer health education needs through health assessment activities • Apply Preventive Guidelines and health and wellness strategies to set health improvement goals • Educate and refer customers to health resources and Cigna Medical Management programs • Provide one-to-one coaching on behavior change opportunities • Assess readiness to change and establish individualized health improvement plans • Help customers develop skills for enhanced interactions with health care providers • Document interactions and interventions in appropriate systems • Provide approved health and wellness education and supporting materials • Explain program benefits and engage customers in health coaching programs • Complete eligibility verification and explain services and processes • Identify and communicate incentive requirements and options • Deliver exceptional customer service using telephone, internet, mail, and internal Cigna resources • Monitor and respond to phone and email messages within program timeframes and client deliverables • Identify, resolve, and escalate customer and provider issues and concerns • Work in a team environment under the guidance of leads and supervisors

🎯 Requirements

• Graduate of an approved LPN/LVN program • Active and unrestricted LPN license in the respective state • At least 3 years of LPN experience in a hospital or provider’s office • Customer service experience or experience in a telephonic or LPN triage nurse role • Computer skills and ability to talk and type simultaneously • Ability to navigate multiple open windows and tabs • Ability to build rapport with patients • Cable broadband or fiber optic internet connection with at least 10Mbps download/5Mbps upload for home work • Customer-centric focus • Dynamic personality

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits starting on day one • Vision benefits starting on day one • Dental benefits starting on day one • Well-being and behavioral health programs starting on day one • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Work-from-home arrangement, subject to cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload • Tobacco-free policy