Manager, Enrollment and Billing – Cash Operations

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Lead daily enrollment and billing cash operations to support accurate payment posting, strong accounts receivable outcomes, and timely issue resolution • Set clear goals for the team, align resources to business needs, and help employees understand how their work supports patients, partners, and financial performance • Build a culture of accountability, learning, and continuous improvement by coaching team members, sharing feedback, and supporting skill growth • Monitor productivity, quality, and compliance results; use trends and root-cause analysis to identify improvements and reduce repeat issues • Partner with internal teams, payers, vendors, and other stakeholders to remove barriers, improve service, and strengthen operational results • Stay current on healthcare, payer, billing, and reimbursement changes; translate updates into practical team guidance and process controls • Support hiring, onboarding, training, staffing plans, and performance conversations to build a dependable and engaged team • Review and update procedures as needed to support prompt payment posting, quality standards, and consistent work practices

🎯 Requirements

• High school diploma or GED • Bachelor’s degree in healthcare administration, finance, business, or a related field • 3+ years of healthcare payment posting, billing, reimbursement, revenue cycle, or related healthcare operations experience • 1+ year of experience leading, coaching, or coordinating the work of others • Knowledge of third-party payer guidelines, healthcare billing practices, or reimbursement processes • Strong communication skills with the ability to work well with employees, leaders, payers, vendors, and cross-functional partners • Ability to manage priorities, solve problems, protect confidential information, and make sound decisions in a fast-paced environment • Proficiency with Microsoft Office or Microsoft 365 tools.

🏖️ Benefits

• medical • vision • dental • well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • minimum of 18 days of paid time off per year • paid holidays • leaves of absence