Billing/Scheduling Associate II – Neurology

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🕒 June 16

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WashU IT

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

WashU IT is the information technology department of Washington University in St. Louis, providing essential IT services and support for the university's students, faculty, and staff. The department is integral to facilitating the university’s academic, research, and administrative functions, ensuring that technological resources and solutions are efficiently delivered and maintained across the university’s campuses. WashU IT also plays a crucial role in helping the university confront complex technological challenges and enhance its operational capabilities.

📋 Description

• Obtains insurance information from patients and counsels alternative ways for financial assistance • Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests • Provides patient scheduling services including collecting demographics and insurance registration • Reviews schedule for new patients and updates when necessary • Calls patients with appointment time reminders; obtains insurance information and referral forms • Processes internal physician referrals for clinical care • Explains billing process to patients and answers inquiries from patients and third-party payers • Works with others to solve moderately complex problems • Assists patients with insurance questions regarding the billing process • Assists staff with sending out reminder cards and other scheduling duties • Makes daily edits and temporary changes to provider scheduling templates based on physician input

🎯 Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience • Relevant experience (3 Years) • Billing Systems • Customer Service • Epic EHR • Financial Information • Insurance • Interpersonal Communication • Medical Office Support • Microsoft Excel • Microsoft Office • Microsoft Word • Organizing • Prioritization • Scheduling • Third Party Claims

🏖️ Benefits

• Up to 22 days of vacation • 10 recognized holidays • Sick time • Competitive health insurance packages with priority appointments and lower copays/coinsurance • Free Metro transit U-Pass for eligible employees • Defined contribution (403(b)) Retirement Savings Plan, which combines employee and university contributions starting at 7% • Wellness challenges • Annual health screenings • Mental health resources • Mindfulness programs and courses • Employee assistance program (EAP) • Financial resources • Access to dietitians • 4 weeks of caregiver leave to bond with your new child • Family care resources available for continued childcare needs • WashU covers 100% of dependent undergraduate-level college tuition after seven years with the university