Reimbursements Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $64.1k - $106.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Manage day-to-day client relationships through understanding of reimbursement, products, services, and client objectives • Serve as the primary point of contact for clients, consultants, and producers • Provide proactive consultation, issue resolution, and service support • Lead execution of client requests, including changes, product enhancements, new group implementations, terminations, and escalated issues • Coordinate and lead implementation activities • Align stakeholders on timelines, deliverables, and quality expectations • Facilitate client-focused meetings reviewing operational performance, service outcomes, and improvement opportunities • Analyze performance metrics and business results to improve client satisfaction, profitability, and retention • Collaborate with Medical Account Executives and cross-functional partners • Leverage technology, reporting tools, and operational resources to anticipate client needs and deliver proactive solutions • Promote service offerings and identify opportunities supporting account growth and long-term client value

🎯 Requirements

• Bachelor’s degree or equivalent professional experience • Experience in account management, client services, healthcare operations, or a related customer-facing environment • Strong organizational skills with exceptional attention to detail • Ability to manage multiple priorities and work independently in a fast-paced environment • Excellent written and verbal communication skills • Strong analytical and problem-solving capabilities • Ability to collaborate effectively across a matrixed organization and build productive relationships with diverse stakeholders • Strong client-facing skills with a focus on service excellence and relationship management • Preferred: Experience supporting healthcare, pharmacy, or benefit management clients • Preferred: Experience managing implementations, operational performance reviews, or client retention initiatives • Preferred: Advanced proficiency with Microsoft Office applications, including PowerPoint • Preferred: Experience using CRM, reporting, or account management technologies • For home-based work, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement