Resource Planning Advisor – Network Operations

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• help shape how we plan, forecast, and support our Provider Organization. • turn data into clear insights that guide staffing, improve service, and support smart business decisions. • work with operational, finance, and workforce management partners to build practical planning models, identify risks early, and create solutions that help teams serve customers with confidence. • Design and maintain demand forecasting and supply planning models that help the organization plan staffing needs and manage service quality. • Analyze contact volume, business trends, productivity, cost, and operational changes to identify staffing risks, opportunities, and recommended actions. • Partner with finance, operations, and workforce management teams to explain forecast drivers, variance trends, and mitigation plans in a clear and practical way. • Lead capacity planning conversations, including hiring plans, inventory reviews, and short-term staffing touchpoints, while bringing forward data-based recommendations. • Use data and predictive analysis to tell a clear story, influence decisions, and support strategic workforce planning priorities. • Identify and implement process improvements that strengthen forecasting accuracy, improve operating expense outcomes, and support better customer service. • Prepare ad hoc analysis and executive-ready insights to answer capacity, staffing, and budget-related questions. • Build strong relationships across matrix partners and share best practices that help the team learn, grow, and deliver measurable results.

🎯 Requirements

• High School Diploma or G.E.D. • 5+ years of experience in advanced data analysis, financial analytics, resource planning, workforce management, or related operational planning work. • Experience building or improving forecasting, capacity planning, or management processes. • Advanced Microsoft Excel skills, including pivot tables, lookups, and data analysis; macro experience is helpful. • Ability to analyze complex data, identify trends, and explain insights in a clear and actionable way. • Strong communication skills with the ability to influence, partner, and build trust across a matrix organization. • Experience leading planning discussions, managing priorities, and meeting deadlines with limited supervision. • Ability to support complex initiatives, solve problems, and drive measurable business outcomes.

🏖️ Benefits

• medical, vision, dental, and well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • a minimum of 18 days of paid time off per year • paid holidays • leaves of absence