Senior Client Account Support Analyst

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Manage end-to-end account installation for an assigned Select Segment book of business, ensuring timely and accurate delivery • Lead cross-functional implementation, coordinating SMEs to drive effective team collaboration • Partner with Sales, clients, and brokers to gather required documentation and present implementation plans for new and renewing business • Facilitate installation meetings to align client plan intent and oversee end-to-end setup, including system build, readiness, eligibility, ID cards, and billing. • Serve as the central liaison across teams, aligning processes, introducing technical experts to clients, and driving seamless implementation • Coordinate ePro/CIT tools, benefit documentation, and structure with the Work Order team, ensuring accurate and consistent setup aligned to plan design intent • Identify and resolve implementation issues across process, plan design, and timelines, ensuring full ownership through completion.

🎯 Requirements

• High school diploma or GED - required; bachelor’s degree - preferred • 2+ years of healthcare background/benefits knowledge - required • 2+ years of client-facing experience in account management, client services, or sales – Preferred • Strong analytical skills to effectively solve complex issues to resolution - Required • Demonstrated interpersonal and cross-functional coordination skills, with the ability to manage competing priorities, align multiple stakeholders, and deliver effective client solutions - Required • Proficiency with Microsoft Office applications (Excel, Outlook, Word) and strong technical and navigational skills - Required • Familiarity with multiple Cigna systems ( e.g., ePro, CIT, Vista, Facets, CDB ) - Highly Preferred • Experience applying project management skills to manage timelines, priorities, and deliverables - Preferred • Ability to travel up to 10% travel, as needed – Required

🏖️ Benefits

• Health insurance • 401(k) • Company paid life insurance • Tuition reimbursement • 18 days of paid time off per year • Paid holidays • Leaves of absence