Senior Customer Technical Support Specialist – 1st Shift

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $31 - $41 / hour

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🔬 Science

🤝 B2B

Biotechnology • Science • B2B

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Field customer calls to facilitate a 24/7 support function • Resolve hardware, software, assay and training-related issues of Beckman Coulter’s existing customer base • Utilize remote diagnostics to proactively monitor instruments • Act as a flexible resource to help fill workload or process gaps and triage general, moderate and complex inquiries • Collect and analyze data and classify complaints according to FDA requirements • Capture and document all aspects of the customer interaction into CRM database

🎯 Requirements

• Associate, vocational or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, chemistry • 3+ years of industry-related experience with Beckman Coulter Clinical Chemistry instrumentation • Willing to work two (2) major holidays and one (1) minor holiday each year • Ability to clearly articulate and provide direction over the phone

🏖️ Benefits

• health care program • paid time off • medical/dental/vision insurance • 401(k) • flexible, remote working arrangements