Fire Apparatus Technical Support Representative

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🔥 26 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $48k - $72k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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IDEX Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1988

🔬 Science

⚕️ Healthcare Insurance

🚗 Transport

Science • Healthcare Insurance • Transport

IDEX Corporation is a global company renowned for producing mission-critical components that impact daily life. Their product portfolio includes precision components used in DNA sequencing, firefighting tools like the Hurst Jaws of Life, and fluid and metering technologies essential in various industrial sectors. Additionally, IDEX operates in the health and science sectors, where they develop liquid subassemblies and precision equipment for handling and analysis. Their diverse product lineup extends to firefighting and safety equipment, fluid handling technologies, and high-end solutions that facilitate medical research and safety operations.

📋 Description

• Assist customers in troubleshooting IDEX Fire and Safety products via phone, email, and in person • Able to speak or give presentations and/or training to both internal and external customers • Process RMA’s in a timely manner • Process warranty/non-warranty orders • Manage Tech Support cases in CRM and act as a backup for Customer Service cases when needed • Work closely with engineering and manufacturing teams to facilitate information with customers • Support the product management function and work closely with the Service and Quality Assurance departments • Provide technical support requests to Product Managers, Engineers, and others as needed to assist the customer • Provide customers with product advisories, announcements, or other technical data as needed to provide world class customer satisfaction

🎯 Requirements

• Associates Degree or Military experience with MOS and Avionics or Electronics desirable • Experience in the Fire Suppression Industry desired • Experience with electrical control systems • Experience with PLC, Multiplex systems, industrial control systems preferred • Experience with heavy duty mobile equipment • Experience with J1939 • Mechanically inclined with an ability to diagnose issues quickly • Familiarity with Class 1, Hale, Akron Brass, Weldon, a division of Akron Brass, and HURST products desire • Knowledge of ERP and CRM systems • Proficient in Microsoft Office Suite

🏖️ Benefits

• Health benefits • 401(k) retirement savings program with company match • PTO • Performance based bonus plan