Senior Client Account Support Manager

🔥 0 minutes ago

🌵 Arizona, Connecticut, +3 more states – Remote

🌵 Arizona – Remote 🦌 Connecticut – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote

💵 $111.5k - $185.8k / year

⏰ Full Time

🟠 Senior

👔 Manager

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Shape and execute implementation strategies for complex National clients • Ensure successful outcomes, long-term client retention, and exceptional service experiences • Serve as a trusted advisor to clients, brokers, sales leadership, and executive stakeholders • Lead high-profile escalations, mitigate risk, and resolve complex business challenges • Lead, inspire, and develop a high-performing team of Implementation Managers • Drive talent development, succession planning, performance management, and employee engagement • Coach leaders and team members through complex client situations, strategic initiatives, and organizational change • Drive operational excellence through resource planning, workload optimization, and execution across complex client implementations • Use analytics, performance insights, and industry trends to improve outcomes and advance business objectives • Champion process improvements and scalable solutions • Build relationships across sales, operations, product, service, and executive leadership • Lead strategic discussions with clients, brokers, consultants, and internal stakeholders • Drive cross-functional collaboration to remove barriers and resolve systemic issues • Lead workforce planning and resource allocation strategies • Influence enterprise initiatives and strategic priorities • Use business intelligence and operational reporting to inform decisions and guide strategy

🎯 Requirements

• 5+ years of experience in client implementation, account management, project management, healthcare operations, or related client-facing environments • 3+ years of people leadership experience leading high-performing teams • Experience managing complex, high-touch national clients and developing strategies aligned with client objectives and operational execution • Ability to influence executive stakeholders, navigate ambiguity, and resolve escalated client issues • Strong leadership, coaching, and talent development skills • Expertise in project management, risk mitigation, and operational execution • Strong analytical, problem-solving, and decision-making capabilities • Experience using metrics, reporting, and analytics to drive performance and business outcomes • Ability to build strategic partnerships across Sales, Service, Operations, and other functional areas • Excellent verbal and written communication skills, including executive-level communications and presentations • Experience with workforce planning, resource management, and capacity optimization • Ability to lead through change, drive innovation, and implement process improvements • Bachelor's degree or equivalent related experience • Ability to travel up to 25% as needed • Cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload when working at home • Preferred: experience within a health plan, PBM, healthcare, benefits administration, PMO, or related industry • Preferred: experience supporting large employer group implementations or complex national account portfolios • Preferred: advanced degree in a related field • Preferred: PMP certification

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Tobacco-free policy and smoking cessation program eligibility where applicable