Senior Enterprise CX Business Project Advisor

🔥 0 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $112.1k - $186.8k / year

⏰ Full Time

🟠 Senior

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• The Business Project Senior Advisor is a senior individual contributor on The Cigna Group’s CX Activation team. • Responsible for leading and executing high-priority customer experience (CX) programs that serve as enterprise sources of truth for CX progress and accountability. • Drive complex, cross-functional initiatives from planning through delivery – establishing timelines, coordinating stakeholders, managing risks and dependencies. • Contributing to the development of key deliverables and program assets. • Management of the Customer Experience Source of Truth and the Customer Transparency Report. • Build sustainable operating models, processes, and governance mechanisms that enable programs to scale over time. • Serve as a trusted partner to leaders and subject matter experts, facilitating decisions-making and resolving ambiguity across complex initiatives.

🎯 Requirements

• Experience leading complex cross-functional programs or initiatives in a highly matrixed environment. • Strong project and program management capabilities, including planning, timeline management, stakeholder management, and risk mitigation. • Proven ability to lead complex initiatives from concept through execution, balancing strategic thinking, project leadership, and hands-on delivery of high-quality work products. • Proven experience developing executive-ready materials, reports, presentations, or communications. • Strong written communication, synthesis, and problem-solving skills. • Exceptional organizational skills and attention to detail. • If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

🏖️ Benefits

• medical, vision, dental, and well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • a minimum of 18 days of paid time off per year • paid holidays • leaves of absence