Strategic Client Manager

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Own overall operational performance, strategy, and execution for Cigna Global Healthcare National Account clients • Develop and execute service strategies supporting large client global benefit programs, wellness, and employee relations • Meet or exceed persistency, premium growth, and earnings targets • Manage business relationships for an assigned book of business • Collaborate across product and operational lines to optimize client, broker/consultant, and internal stakeholder relationships • Provide proactive and consultative benefit-program solutions globally • Renew existing accounts and sell new business to existing accounts • Serve as a consultant to key decision makers • Support high-profile, high-touch clients day to day • Provide ongoing information and recommendations to clients and brokers/consultants • Upsell and cross-sell additional product lines within Cigna Global and matrix partners • Educate clients about compliance and process updates • Collaboratively resolve escalated eligibility, premium/invoicing, and service issues • Manage sales information in Salesforce

🎯 Requirements

• Bachelor's degree preferred or equivalent work experience • 8+ years of relevant client support/client management experience required • State-required Life, Accident and Health Licensure required • Thorough understanding of health service products and services and associated operating requirements • Global Benefits experience preferred • Extensive experience in account management, account service, sales, or significant client and customer interaction • Strong written and verbal communication skills • Excellent presentation and consultation skills • Strong emotional intelligence, including empathy, listening, and adaptability • Strong negotiation skills • Ability to effectively manage multiple tasks and collaborative meetings • Ability to remain composed under pressure • Knowledge of practices, techniques, and tools for consultative client and customer service • Client- and customer-focused team player • Familiarity with Microsoft Office, databases, spreadsheets, Excel, PowerPoint, Word, and sales tracking systems • Ability to travel for client and organizational meetings • For home working, cable broadband or fiber optic internet with at least 10 Mbps download and 5 Mbps upload

🏖️ Benefits

• Incentive Compensation eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence