Supervisor, Intake Operations

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Lead daily intake operations by prioritizing workflows, assigning responsibilities, and ensuring timely, accurate completion of tasks • Develop and coach team members, supporting onboarding, training, and ongoing competency growth to build a strong and engaged workforce • Monitor performance, provide feedback, and guide improvement efforts to support productivity, quality, and service goals • Oversee key intake functions including onboarding, insurance verification, authorization, and patient support coordination • Serve as the primary escalation point for complex insurance and coverage issues, ensuring accurate resolution and minimal delays in care • Drive new therapy onboarding initiatives, including payer research, workflow development, staff training, and implementation • Maintain and apply expertise in payer policies, medical and pharmacy benefits, and reimbursement requirements • Identify trends in verification errors and operational challenges, partnering with leadership to implement solutions and improve efficiency • Partner cross-functionally with Revenue Cycle, Clinical, Account Management, and Operations teams to support patient onboarding and care delivery • Ensure compliance with regulatory requirements, accreditation standards, and internal policies • Support scheduling, staff communication, and departmental updates to maintain alignment and transparency • Model professional, service-driven behaviors that reinforce a positive team culture

🎯 Requirements

• Minimum 3+ years of experience in healthcare intake, operations, or related supervisory roles • Strong organizational and problem-solving skills with the ability to manage multiple priorities • Excellent communication skills with ability to collaborate across teams and stakeholders • Proficiency with Microsoft Office and workflow or patient management systems

🏖️ Benefits

• health-related benefits including medical, vision, dental, and well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • a minimum of 18 days of paid time off per year • paid holidays • leaves of absence